Job Title: Studio Operations & Customer Experience Lead
Company: SKJ Silver Studio
Location: Noida (On-site)
Experience: 1–3 years of high-powered operational experience (Retail, Luxury Hospitality, e-Commerce, or High-growth Startups)
About Us: Founded by an IIM alumnus, SKJ Silver Studio is a rapidly growing premium lifestyle brand specializing in exquisite silver jewelry and high-end gifts. We are moving fast, scaling our footprint, and building a brand that merges traditional craftsmanship with modern consumer experiences.
The Mission
We don't need a corporate bureaucrat; we need an Execution Ninja. As our Studio Operations & Customer Experience Lead, you will be the engine room of our daily business. You will bridge the gap between high-value physical inventory, luxury customer service, and seamless fulfillment. If you are someone who gets an immense sense of satisfaction from bringing order to chaos, this role is for you.
Key Responsibilities
- Studio & Stock Command: Manage incoming and outgoing high-value silver stock. Keep our inventory systems pristine, manage relations with courier partners, and coordinate fulfillment timelines.
- Luxury Customer Interaction: Own the post-click journey. Manage incoming premium inquiries (WhatsApp Business, D2C website, corporate clients) and provide high-touch consultative guidance to buyers.
- Quality Control & Unboxing Perfection: Oversee the final touchpoints. Ensure every premium silver gift and jewelry piece is strictly vetted for quality and packaged beautifully to deliver an unmatched unboxing experience.
- Vendor Tracking: Coordinate with artisan hubs, local manufacturing partners, and suppliers to ensure production timelines match our scaling market demand.
Who You Are
- Hyper-Organized: You are obsessed with optimization. Spreadsheets, checklists, and clear workflows are your second nature.
- High-Agency: When a courier delivery fails or a system glitches, you don't say "it didn't happen." You pick up the phone and solve it.
- Aesthetic Sensitivity: You respect the "premium" nature of our product. You have an eye for presentation, luxury packaging, and meticulous detail.
- Tech-Fluent: Comfortable with modern productivity tools (Excel/Sheets, Shopify backend, WhatsApp Business APIs, basic inventory management software).
What’s In It For You?
- Direct IIM Founder Mentorship: Work side-by-side with the founder. Learn the exact business mechanics behind scaling a premium retail brand from the ground up.
- High Growth Vector: We are growing fast. Succeed here, and you'll quickly move into leading a much larger operations team.
- No Corporate Red Tape: If you have an idea to make an operational process faster or better, you deploy it the same day.
How to Apply (The Screening Filter)
To ensure you possess the attention to detail required for this position, please submit your application with a brief paragraph answering this prompt:
"What is one premium brand whose packaging or customer service blew you away, and why?"
(Applications missing this answer will be archived immediately without evaluation.)
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
