Voice Process Executive helps patients and healthcare offices in the United States by handling appointments, answering questions, and providing support over phone calls and customer management systems. The role involves communicating with patients, updating information, and ensuring a smooth customer experience.
Key Responsibilities
- Schedule, reschedule, and cancel patient appointments.
- Answer incoming and make outgoing calls to patients in the US.
- Help patients with questions related to appointments, billing, and insurance.
- Explain medical bills, payments, and insurance-related information in a simple and clear manner.
- Update patient details, appointment records, and call notes in company systems.
- Identify and report issues related to appointments or billing to the appropriate team.
- Maintain patient privacy and keep all information confidential.
- Provide friendly, professional, and timely customer service.
Qualifications & Skills
- Excellent spoken and written English communication skills.
- Good listening and customer service skills.
- 1 to 3 years of experience in customer support, BPO, call center, or healthcare support is preferred.
- Basic knowledge of MS Office (Word, Excel, Outlook) and customer management tools.
- Ability to learn and use scheduling and billing software.
- Comfortable working in US night shifts.
- Strong attention to detail and problem-solving skills.
Preferred Candidate Profile
- Graduates from any discipline.
- Experience in international customer support or US healthcare processes is an advantage.
- Positive attitude and ability to handle customers professionally.
Pay: ₹20,465.41 - ₹35,846.09 per month
Work Location: In person
