Experience: 2–4 Years preferred
Roles and Responsibilities:
Handle customer calls, enquiries, complaints and feedback professionally.
Coordinate with customers for daily orders, order confirmations and delivery requirements.
Maintain strong relationships with existing corporate and institutional customers.
Coordinate internally with Sales, Production, Accounts and Dispatch teams for smooth order execution.
Maintain customer records and prepare daily/weekly customer service reports.
Follow up with existing customers for repeat orders and identify opportunities to increase business.
Ensure customer complaints are recorded, communicated to the concerned department and closed within the required timeline.
Monitor customer satisfaction and escalate critical issues to management.
Good communication skills in English and Tamil are essential.
Preferred Candidate:
Candidate should be energetic, customer-focused, disciplined and capable of handling multiple customers independently. Experience in FMCG, Catering or B2B customer service will be an added advantage.
Pay: ₹20,000.00 - ₹24,000.00 per month
Application Question(s):
- What is Your Current CTC ?
- What is Your Expected CTC ?
- What is your Notice period ?
- Are You willing to travel to Guindy Location ?
- How many Years of experience do you have in Customer Care Executive ?
Work Location: In person
