- Guest Check-in and Check-out: Greeting guests, verifying reservations, issuing room keys, settling bills, and processing payments efficiently.
- Reservation Management: Handling bookings, modifications, and cancellations in the hotel's property management system (PMS).
- Guest Communication: Answering incoming phone calls, responding to emails, and directing inquiries to appropriate departments.
- Guest Relations: Addressing complaints, resolving issues promptly, and providing information about hotel amenities and local attractions.
- Operational Coordination: Collaborating with housekeeping to update room status (e.g., vacant/ready) and notifying maintenance of repairs.
- Administrative Duties: Maintaining accurate front desk records, updating guest information, and assisting with reports.
- Security & Safety: Monitoring the front desk area, managing room keys securely, and adhering to privacy policies regarding guest information. National Skill Development Corporation (NSDC) +7
Required Skills and Qualifications
- Customer Service: Strong interpersonal skills to provide a welcoming atmosphere.
- Communication: Excellent verbal and written skills.
- Technical Skills: Proficiency in Hotel Property Management Systems (e.g., Opera), Microsoft Office, and telephone systems.
- Multitasking: Ability to handle high-pressure situations and manage multiple tasks simultaneously.
- Grooming: Maintaining a professional appearance at all times. National Skill Development Corporation (NSDC) +6
Typical Qualifications
- High school diploma or equivalent.
- Previous experience in a customer service or hospitality role is preferred.
Pay: From ₹17,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
