Company Details:
Who we are:
Shakti Group was incorporated in 2005. The Company was formed to develop well-designed, competitively priced Real Estate across Prime Locations of the Mumbai Metropolitan Region (MMR). Shakti Group is a pre-eminent focused Real estate company with a large, well-balanced portfolio comprising residential, commercial and Logistics. We've gained a good reputation in Real estate; because we deliver a service that provides integrity, professionalism and peace of mind to our clients. For more details, please visit our website .
Company Website:
Company Address:
Shakti Group- 915, Lodha Business District -2,Lodha Supremus, Kolshet Road, Thane West – 400607
Job Description:
What You will do:
- Build and maintain strong relationships with customers to ensure satisfaction and long-term loyalty.
- Handle customer inquiries, complaints, and feedback in a prompt and professional manner.
- Maintain and update customer data accurately in the CRM system or database.
- Coordinate with sales, marketing, and service teams for seamless customer experience.
- Track and analyse customer interactions to identify trends and improvement opportunities.
- Support the sales team with lead management, follow-ups, and documentation.
- Assist in organizing customer engagement activities, surveys, and events.
- Ensure proper documentation and record-keeping of all customer interactions.
Requirements:
- Minimum 1 years of experience as a CRM Executive, preferably in the real estate industry.
- Strong interpersonal and problem-solving skills.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Client Handling & Customer Support
- Lead Management & Follow-ups
- Complaint Resolution & Escalation Handling
- Data Management & MIS Reporting
- Strong Communication & Coordination Skills
Benefits:
- Flexible working hours
- 12 Annual Leaves
- National Presence
- Celebrations
- Team outings
- Diwali Bonus
Shift Timing: 10 AM - 7 PM
Please feel free to reach out at 9892804621.
Job Type: Full-time
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
Work Location: In person
