We are looking for a Guest Service Associate (Chat Support) to join our team at Vinr Global Retail Private Limited to handle customer calls, provide exceptional customer support and resolve queries related to Hospitality, Travel & Tourism. The role offers an attractive in-hand salary of ₹10,000 - ₹15,000 and opportunities for growth.
Key Responsibilities:
- Handle customer calls professionally and efficiently.
- Address customer queries, resolve concerns and manage complaints.
- Keep records of customer interactions and follow up when required.
- Provide customers with accurate information to help resolve their issues.
- Meet performance targets and work with other departments to manage complex issues.
Job Requirements:
The minimum qualification for this role is below 12th and 0 - 2 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift.
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
