Job Title: Reception Head
Location: Calicut, Kerala
Company: Amend Dental Centre
Job Summary
Amend Dental Centre is looking for an experienced and dynamic Reception Head to lead and coordinate reception operations across all branches. The ideal candidate will be responsible for managing reception teams, ensuring excellent patient service, maintaining operational standards, and coordinating staff across branches.
Key Responsibilities
- Supervise and manage reception teams across all branches.
- Conduct regular branch visits to monitor reception operations and service quality.
- Coordinate and support reception staff in daily activities.
- Ensure smooth patient registration, appointment scheduling, and follow-up processes.
- Maintain uniform reception standards across all branches.
- Train, guide, and evaluate reception staff performance.
- Handle patient concerns and ensure high levels of patient satisfaction.
- Coordinate with Branch Managers and department heads for operational requirements.
- Prepare and submit periodic reports to management.
- Monitor attendance, shift scheduling, and manpower requirements of reception teams.
Requirements
- Bachelor's Degree in any discipline.
- Minimum 10 years of experience in reception, front office, or customer service management.
- Experience in healthcare, hospital, clinic, or dental industry preferred.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Willingness to travel and visit branches regularly.
- Proficiency in MS Office and hospital/clinic management software.
Pay: From ₹30,000.00 per month
Work Location: In person
