hands-on person who can build the system and implement it—not just analyse data.
JOB DESCRIPTIONBusiness Process & Digital Transformation AnalystRole Overview
We are looking for a Business Process & Digital Transformation Analyst who can help transform the organisation from a people-dependent and informal working environment into a structured, process-driven and data-led organisation.
The person will be responsible for creating, documenting, digitising and implementing company-wide processes, along with building Item Masters, Product Masters, SOPs, workflows, KPIs and management dashboards.
This is a hands-on implementation role, not just a reporting or data-analysis position.
Key Responsibilities
1. Item Master & Product Master
- Create complete Item Master and Product Master structures.
- Develop SKU, coding, categorisation and naming systems.
- Create BOM structures and product data standards.
- Establish data governance and master-data accuracy.
- Build systems to prevent duplication and incorrect data.
2. Process Creation & Documentation
- Map existing company processes across Sales, Design, Procurement, Production, Stores, Quality, Packing, Dispatch, Installation, Billing and Collections.
- Identify gaps, duplication, delays and process bottlenecks.
- Design standardised workflows and approval systems.
- Create SOPs, checklists, forms, TATs and responsibility matrices.
- Convert informal knowledge and working habits into documented processes.
3. Digital Transformation
- Convert manual processes into digital workflows.
- Implement digital forms, approvals, task management and data-capture systems.
- Integrate processes with ERP, CRM, Inventory and other business software.
- Reduce dependency on WhatsApp, verbal instructions and disconnected Excel files.
- Ensure every important activity generates a traceable digital record.
4. Process Implementation & Daily Discipline
- Implement processes department by department.
- Train employees and ensure adoption.
- Establish daily operating routines and checklists.
- Track process compliance on a daily basis.
- Identify deviations and ensure corrective action.
- Build processes into everyday working habits and company culture.
5. Productivity & Performance Dashboards
Create dashboards to measure:
- Activity vs Productivity
- Tasks Assigned vs Completed
- Planned vs Actual TAT
- Employee Productivity
- Department Productivity
- Pending & Ageing Activities
- Process Compliance
- Sales Pipeline
- Procurement & Production Status
- Inventory Movement
- Dispatch & Installation Status
- Billing & Collections
- Errors, Rework & Delays
6. MIS & Management Reporting
- Develop daily, weekly and monthly MIS.
- Create management dashboards and department-level dashboards.
- Establish clear KPIs and performance metrics.
- Convert operational data into actionable management insights.
- Create a single source of truth for business information.
7. Continuous Improvement
- Conduct regular process audits.
- Identify root causes of operational problems.
- Improve productivity and turnaround time.
- Eliminate unnecessary processes and duplication.
- Implement Lean, Kaizen or Six Sigma principles where applicable.
- Continuously improve and update SOPs and workflows.
Key Deliverables
The candidate will be expected to build and implement:
- Item Master
- Product Master
- SKU & Coding System
- BOM Framework
- Process Maps
- SOP Library
- Digital Workflows
- Digital Forms & Checklists
- Daily Activity Tracking
- KPI Framework
- Employee Productivity Dashboard
- Department Dashboards
- Management MIS
- Process Compliance Dashboard
- TAT & Ageing Dashboard
- Data Governance Framework
Candidate Profile
Education:
Graduate / Postgraduate in Business Analytics, Data Analytics, Operations, Engineering, Management, IT or related field.
Experience:
3–7 years in Business Process Management, Business Analytics, Digital Transformation, ERP/CRM Implementation, Operations Analytics or Process Excellence.
Technical Skills
- Advanced Excel / Google Sheets
- Power BI / Tableau / Looker Studio
- ERP / CRM / Inventory systems
- Process mapping and workflow design
- Dashboard development
- MIS & KPI reporting
- Master Data Management
- Basic SQL preferred
- Automation / API knowledge preferred
- Lean / Six Sigma / Kaizen knowledge preferred
What We Are Looking For
The ideal candidate should be someone who can:
Understand → Map → Design → Document → Digitise → Implement → Measure → Improve
We need a hands-on problem solver, not someone who only prepares reports.
The person should be comfortable working directly with teams, understanding how work is actually performed, identifying inefficiencies and building practical systems that employees can follow every day.
Success in This Role
Success will be measured by the organisation's transformation from:
Verbal → Documented
Manual → Digital
Unstructured → Process-driven
Activity → Measurable Productivity
Individual Habits → Organisational Habits
Scattered Data → Single Source of Truth
Reactive Management → Dashboard-driven Management
Core Objective
To build a digitally enabled operating system for the organisation where every important process is documented, every activity is captured, productivity is measurable and continuous improvement becomes part of the company's daily culture.
Recommended job title: Business Process & Digital Transformation Analyst
Alternative: Business Process & Operations Transformation Manager if you want a more senior, implementation-oriented candidate.
Pay: ₹15,000.00 - ₹30,000.00 per month
Work Location: In person
