Here's a comprehensive Job Description (JD) for a Telesales Executive suitable for a company like Kaushik Fire & Safety Services, where the role involves generating business leads, promoting fire safety products and services, and coordinating with the sales team.
Job Description – Telesales ExecutivePosition
Telesales Executive
Department
Sales & Business Development
Reporting To
Sales Manager / Business Development Manager
Location
Gandhidham / Ahmedabad (as applicable)
Job Summary
The Telesales Executive will be responsible for generating new business opportunities through outbound calls, following up on inquiries, maintaining customer relationships, and supporting the sales team in achieving revenue targets. The role requires excellent communication skills, confidence in interacting with decision-makers, and the ability to understand customer requirements and present suitable fire safety products and services.
Key Responsibilities
- Make outbound calls to prospective customers from the provided database.
- Generate qualified sales leads and schedule appointments for the sales team.
- Follow up on enquiries received through email, website, exhibitions, and referrals.
- Introduce the company's products and services, including:
- Fire Fighting Systems
- Fire Alarm Systems
- Fire Extinguishers
- Fire Tender Fabrication
- AMC (Annual Maintenance Contracts)
- Fire Safety Audits
- Fire Training Services
- Identify customer requirements and record detailed information in the CRM/database.
- Build and maintain strong customer relationships through regular follow-ups.
- Coordinate with the estimation and sales teams for quotations and proposals.
- Achieve daily, weekly, and monthly calling and lead generation targets.
- Maintain accurate records of calls, customer interactions, and follow-up schedules.
- Convert prospects into qualified business opportunities.
- Re-engage inactive customers and existing clients for repeat business.
- Gather market intelligence regarding competitors, pricing, and customer requirements.
- Assist in email marketing campaigns and promotional activities when required.
Required Qualifications
- Graduate in any discipline (Commerce, Business Administration, Marketing preferred).
- Diploma or certification in Sales/Marketing is an added advantage.
Experience
- 1–3 years of experience in telesales, telemarketing, customer service, or inside sales.
- Experience in industrial products, B2B sales, engineering, or fire safety industry will be preferred.
- Freshers with excellent communication skills may also apply.
Required Skills
- Excellent verbal communication skills in English and Hindi.
- Knowledge of Gujarati will be an added advantage.
- Strong persuasion and negotiation abilities.
- Professional telephone etiquette.
- Good interpersonal and relationship-building skills.
- Ability to work under sales targets.
- Basic knowledge of MS Office (Excel, Word, Outlook).
- Experience with CRM software is preferred.
- Strong organizational and follow-up skills.
- Positive attitude with a customer-focused approach.
Key Performance Indicators (KPIs)
- Number of outbound calls made per day.
- Number of qualified leads generated.
- Appointments scheduled for the sales team.
- Lead-to-opportunity conversion ratio.
- Sales generated through telesales efforts.
- Customer follow-up completion rate.
- CRM data accuracy and timely updates.
- Customer satisfaction and response time.
Personal Attributes
- Self-motivated and target-driven.
- Confident and persuasive communicator.
- Energetic with a positive attitude.
- Good listener with problem-solving abilities.
- Ability to work independently and as part of a team.
- Willingness to continuously learn about fire safety products and industry standards.
Working Hours
As per company policy.
Compensation
Salary and incentives will be based on qualifications, experience, and performance.
Pay: ₹10,000.00 - ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Work Location: In person
