Role Summary
We are seeking a highly skilled ServiceNow Technical Architect / Lead Developer to lead the design, development, integration, and implementation of enterprise-scale ServiceNow solutions. The individual will be responsible for defining technical architecture, guiding development teams, ensuring adherence to platform best practices, and delivering scalable, secure, and maintainable solutions aligned with business objectives. The role requires deep expertise across the ServiceNow platform, strong stakeholder management skills, and the ability to mentor developers while driving technical excellence throughout the project lifecycle.
Key Responsibilities
Architecture & Solution Design
Design end-to-end ServiceNow technical solutions aligned with enterprise architecture standards.
Define platform architecture, application design patterns, and development standards.
Conduct solution design workshops and technical discovery sessions with stakeholders.
Create and maintain High-Level Design (HLD) and Low-Level Design (LLD) documents.
Evaluate customization requirements and recommend OOTB capabilities wherever possible.
Ensure platform scalability, performance, security, and maintainability.
Development Leadership
Lead development activities across ServiceNow implementations and enhancements.
Provide technical direction and oversight to developers and administrators.
Review code and enforce development best practices.
Develop complex business rules, client scripts, UI policies, script includes, flows, and integrations.
Troubleshoot and resolve complex technical issues.
Conduct technical estimations and support project planning activities.
Platform Development
Develop and configure ServiceNow applications using App Engine Studio and Studio.
Configure workflows using:
o Flow Designer
o IntegrationHub
o Workflow Editor (where applicable)
Develop custom applications and scoped applications.
Implement platform upgrades and patching activities.
Integration & Automation
Design and develop integrations using:
o REST APIs
o SOAP Web Services
o IntegrationHub
o MID Server
o JDBC integrations
o LDAP/AD integrations
o SSO (SAML, OAuth, OpenID Connect)
Lead integration architecture discussions with external systems.
Ensure secure data exchange and integration governance.
ServiceNow Module Expertise
Lead technical implementation across one or more of the following modules:
ITSM
Incident Management
Change Management
Problem Management
Request Management
Service Catalog
Knowledge Management
ITOM
Discovery
Service Mapping
Event Management
Cloud Discovery
ITAM
Software Asset Management (SAM Pro)
Hardware Asset Management (HAM Pro)
SPM
Demand Management
Project Portfolio Management
Agile Development 2.0
Resource Management
HRSD
Employee Center
HR Case Management
Lifecycle Events
CSM
Customer Service Management
Omnichannel
Agent Workspace
SecOps / GRC
Vulnerability Response
Security Incident Response
Risk and Compliance
Technical Responsibilities
Develop:
o Business Rules
o Client Scripts
o Script Includes
o UI Actions
o UI Policies
o Data Policies
o ACLs
o Notifications
o Scheduled Jobs
o Transform Maps
o Import Sets
o Service Portal Components
o Employee Center Components
Configure:
o Flow Designer
o IntegrationHub
o Virtual Agent
o Workspaces
o Performance Analytics
o Reports and Dashboards
Implement:
o Scoped Applications
o Custom APIs
o Scripted REST Services
o Catalog Items
o Record Producers
o Service Catalog Workflows
Governance & Quality Assurance
Establish ServiceNow development standards and governance processes.
Conduct code reviews and solution reviews.
Ensure compliance with ServiceNow best practices and platform guardrails.
Support security reviews and performance optimization.
Participate in CAB, architecture review boards, and governance forums.
Lead technical risk assessments and mitigation planning.
Stakeholder Management
Work closely with Business Analysts, Functional Consultants, Product Owners, and Business Stakeholders.
Translate business requirements into technical solutions.
Present technical solutions and recommendations to leadership teams.
Support client workshops and executive-level discussions.
Required Skills & Qualifications
Educational Qualification
Bachelor’s degree in computer science, Information Technology, Engineering, or related discipline.
Mandatory Experience
15+ years of IT experience.
10+ years of ServiceNow platform experience.
Experience leading ServiceNow implementation programs.
Experience working in Agile and DevOps environments.
Strong JavaScript development experience.
Experience with ServiceNow platform architecture and governance.
Technical Skills
ServiceNow Platform
App Engine Studio
Flow Designer
IntegrationHub
Service Portal
Employee Center
Virtual Agent
Performance Analytics
Workspace Configuration
Development
JavaScript
Glide APIs
Jelly
HTML/CSS
AngularJS
REST/SOAP APIs
Integrations
REST
SOAP
OAuth
SAML
LDAP
MID Server
DevOps
Source Control Integration
Update Sets
CI/CD Pipelines
Automated Test Framework (ATF)
Preferred Certifications
Mandatory:
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
CIS certifications in SPM, HRSD, CSM, ITOM, or ITAM (min 3)
Preferred:
ServiceNow Certified Implementation Specialist (CIS) – ITSM
ServiceNow Certified Technical Architect (CTA) (Preferred)
ServiceNow Certified Master Architect (CMA) (Preferred)
Pay: ₹100,000.00 - ₹270,000.00 per month
Work Location: Remote
