We’re Hiring | Assistant Manager
-> Bandra Kurla Complex (BKC), Mumbai
Work From Office | US Shift
Silkman Infotech is looking for a driven and experienced Assistant Manager to oversee Sales and Order Vendor Management operations for a USA-based luxury jewelry e-commerce platform. This role combines team leadership, sales operations, customer experience, and vendor coordination within the fine jewelry and diamond industry.
The ideal candidate will have strong leadership skills, operational expertise, and the ability to manage fast-paced e-commerce workflows while maintaining exceptional service standards.
Key Responsibilities
Team Leadership & Operations
Lead and manage the Sales and Order Management team to achieve sales, fulfillment, and customer service goals
Conduct regular training, performance reviews, and coaching sessions
Develop and improve operational workflows, SOPs, and team processes
Manage shift schedules and ensure smooth daily operations
Sales & Customer Experience
Monitor sales pipeline performance and conversion metrics
Oversee order confirmations, payment verification, and post-sales coordination
Handle escalated customer inquiries, customization requests, and order-related concerns
Ensure a high standard of customer satisfaction throughout the sales journey
Vendor & Order Management
Manage relationships with jewelry manufacturers, suppliers, and raw material vendors
Coordinate end-to-end order fulfillment from vendor assignment through final dispatch
Negotiate pricing, production timelines, and vendor terms
Monitor vendor performance, delivery timelines, and quality standards
Coordinate inventory availability and replenishment planning
Reporting & Process Improvement
Generate reports on sales performance, operational metrics, and vendor efficiency
Analyze data to identify trends, bottlenecks, and improvement opportunities
Work closely with internal technology and operations teams to optimize systems and workflows
QualificationsRequired
Bachelor’s or Postgraduate degree in Business, Management, Marketing, or related field
3+ years of experience in team leadership, sales operations, customer service, or e-commerce operations
Preferably prior experience in the jewelry and diamond industry
Strong understanding of jewelry production, diamond certification standards, and vendor coordination is a plus +
Strong analytical and problem-solving skills
Experience with CRM and ERP platforms such as Odoo
Advanced Excel and reporting skills preferred
Excellent communication and interpersonal abilities
Preferred
Experience in luxury retail or fashion e-commerce
Familiarity with diamond and gemstone grading/certification standards
Proven success in improving operational efficiency and driving sales growth
Employment Type
Full-Time
Apply
Send your resume to: [email protected]
Benefits:
Work Location: In person
