Key Responsibilities
Operate as the lead point of contact for assigned partners– acquire a strong knowledge of the partners and define the best way to service as per mutual deal.
Build strong and long-lasting client relationships as their trusted contact translating to retention and revenue growth;
Proven work experience as a Customer Success Manager in AdTech, Analytics MarTech, SaaS or programmatic media buying/selling;
Design and execute effective ad campaigns across various platforms (e.g., Google Ads, Facebook, Taboola, Snapchat etc.) with large budgets.
Guide clients in configuration and utilization of our platform to suit their business needs and deliver ongoing value;
Present in monthly meetings, day to day company updates.
Monitor client performance on the platform to share best practices and identify new business opportunities that result in ongoing value delivery, and identification of expansion opportunities;
Serve as a secondary contact for inquiries and bug fix requests, collaborating with the technical engineering team to deliver solutions.
Manage high impact requests or escalations to completion; ensure timely delivery of service;
Identify and define internal management processes and tools that strengthen our ability to deliver to clients;
Communicate within and across functions internally, reporting on the progress of initiatives and partner activities
with a focus on identifying product development or documentation opportunities;
Manage and update the MIS/CRM to ensure timely and proper data capture for company visibility, tools
alignment and proactive account management;
Detect, negotiate and close up-selling, renewals and business opportunities.
Demonstrate creative judgment in developing ad creatives and messaging that resonate with our target audience
Stay abreast of the latest trends in performance marketing Plan and manage digital media buying, ensuring cost-effective and high-ROI outcomes.
Collaborate with cross-functional teams to align marketing strategies with overall business goals.
Core Skills & Experience
3-5 years of proven work experience as Performance marketing Specialist or Manager.
Location Can be Kol/Bangalore.
Individuals who have strong working knowledge of tools like MMP tools like appsflyer, Google analytics and Retention Marketing Tool Like CleverTap, Mo-engage etc.
Solid understanding in: Analytics;proficient in MS Excel,SQL, Tableau etc.
Solid understanding in one or more of the following areas: Identity Management, Marketing Science, Campaign Performance Reporting, data solutions, Ad Operations.
Interpersonal skills and presence to build relationships and influence key client stakeholders;
A flair for client communication and understanding of customer behavior;
Strong listening, consultative, and presentation abilities;
Knowledge of digital media monetization, media industries, online marketing;
Analytical thinking and ability to identify trends and patterns;
A proactive approach and an ability to showcase account leadership to address client needs/issues is a must;
Sense of urgency; ability to problem solve and troubleshoot in a timely manner;
Solid organizational, prioritization, and load balancing skills.
Should have a strong campaign management and campaign strategy building capability to grow or maintain a
complete customer life cycle by using various tools/channels etc.
What’s in it for you?
Set your career on an exponential growth path with a start up.
Learning and growth!
