| Lucknow, Uttar PradeshVijayawada, Andhra Pradesh
Job Summary
experienced Business Analyst with strong Salesforce functional expertise to support its ELEVATE Territory Management transformation initiative.
Key Responsibilities
Key Responsibilities
Business Analysis
Lead requirements workshops and stakeholder discussions
Gather, analyze, and document business requirements
Create user stories, acceptance criteria, and process flows
Define future-state processes and solution requirements
Facilitate decision-making and challenge requirements when appropriate
Salesforce Functional Analysis
Strong experience in:
Salesforce CRM
Salesforce Sales Cloud
Salesforce CRM Analytics
Enterprise Territory Management (ETM)
Responsibilities include:
Territory design and planning support
Sales process optimization
Functional solution design
User journey mapping
Impact and gap analysis
Functional validation
Agile Delivery
Participate in Scrum ceremonies
Support backlog refinement and sprint planning
Clarify requirements for development teams
Collaborate with Product Owners and Scrum Masters
Support release planning and deployment readiness
Testing & UAT
Define test scenarios and acceptance criteria
Support User Acceptance Testing (UAT)
Validate delivered functionality
Coordinate defect resolution
Facilitate business sign-off
Skill Requirements
Mandatory Skills
Salesforce
Salesforce CRM
Salesforce Sales Cloud
Salesforce CRM Analytics
Enterprise Territory Management (ETM)
Business Analysis
5+ years relevant experience
Enterprise transformation projects
Workshop facilitation
Requirements engineering
Process modelling
Stakeholder management
Agile
Scrum experience
User story creation
Backlog refinement
Agile delivery environments
Other Requirements
Preferred Skills
SAP ERP exposure
Salesforce-SAP integration experience
AWS integration exposure
Basic Salesforce Apex understanding
Knowledge of Salesforce platform architecture
Critical Soft Skills
Strong stakeholder management
Ability to challenge business requirements constructively
Workshop facilitation skills
Excellent communication and presentation skills
Cross-functional teamwork
Learning agility and adaptability
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