Key Responsibilities
- Handle customer queries via phone, email, WhatsApp, and ticketing systems.
- Provide timely and accurate resolutions to customer issues.
- Log, track, and update customer tickets in the support management system.
- Coordinate with technical and implementation teams for issue resolution.
- Follow up with customers to ensure complete satisfaction.
- Maintain records of customer interactions and resolutions.
- Escalate unresolved issues to the concerned department as per SLA guidelines.
- Assist customers in understanding and using company products and services.
- Prepare daily and weekly support reports.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service and relationship management skills.
- Basic understanding of software applications and technology.
- Ability to troubleshoot and resolve customer concerns effectively.
- Proficiency in MS Office (Excel, Word, Outlook).
- Ability to work in a fast-paced environment and manage multiple tasks.
Qualifications
- Graduate in any discipline (BCA, B.Sc. IT, BBA, or equivalent preferred).
- 0–3 years of experience in Customer Support, IT Support, or Client Servicing.
- Freshers with excellent communication skills may also apply.
Key Competencies
- Customer Focus
- Problem Solving
- Teamwork
- Time Management
- Attention to Detail
- Professionalism
Pay: ₹8,000.00 - ₹18,000.00 per month
Work Location: In person
