Job Title: BPO Executive (Voice/Non-Voice)
Job Type: Full-time
Job Summary:
We are looking for enthusiastic and customer-focused BPO Executives to join our team. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle customer queries professionally. Freshers and experienced candidates are welcome to apply.
Key Responsibilities:
- Handle inbound and outbound customer calls or chats.
- Respond to customer inquiries and resolve issues promptly.
- Provide accurate information about products and services.
- Maintain customer records and update information in the system.
- Meet daily performance and quality targets.
- Follow company policies and standard operating procedures.
- Escalate complex issues to the appropriate department when required.
Requirements:
- Minimum qualification: 12th Pass / Graduate (preferred).
- Good verbal and written communication skills in English (additional languages are a plus).
- Basic computer knowledge and typing skills.
- Strong customer service and problem-solving abilities.
- Ability to work in rotational shifts, including weekends if required.
- Positive attitude and willingness to learn.
- Prior BPO or customer service experience is preferred but not mandatory.
Preferred Skills:
- Active listening and communication.
- Time management.
- Teamwork and collaboration.
- Ability to work under pressure.
- Customer-focused mindset.
Benefits:
- Competitive salary.
- Performance incentives.
- Paid training.
- Career growth opportunities.
- Friendly and supportive work environment.
- Health and other company benefits (as applicable).
Experience:
- Freshers can apply.
- 0–2 years of BPO/Customer Service experience preferred.
Work Location:
On-site
Schedule:
- Rotational shifts
- Full-time
Pay: ₹16,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
