Job Summary
We are seeking a courteous, organized, and customer-focused Receptionist to manage front desk operations and provide exceptional service to patients and visitors. The ideal candidate will be responsible for handling appointments, patient inquiries, records management, and administrative support while ensuring a welcoming environment.
Key Responsibilities
- Greet and assist patients, visitors, and vendors in a professional manner.
- Manage patient appointments, registrations, and follow-up schedules.
- Answer incoming phone calls and respond to inquiries regarding treatments, services, and appointments.
- Maintain patient records and update information accurately in the system.
- Coordinate with doctors, therapists, and other departments for smooth patient flow.
- Handle billing-related coordination and payment receipts when required.
- Manage front desk documentation, reports, and filing systems.
- Ensure the reception area is clean, organized, and welcoming.
- Address patient concerns and escalate issues to the concerned department when necessary.
- Support administrative and HR activities as assigned by management.
Required Qualifications
- Graduate in any discipline.
- Minimum 1-2 years of experience in reception, front office, healthcare, hospital, wellness center, or customer service roles.
- Proficiency in MS Office (Word, Excel, Outlook).
- Excellent communication skills in Hindi and English.
- Basic knowledge of hospital or clinic operations is preferred.
Required Skills
- Strong interpersonal and communication skills.
- Professional appearance and positive attitude.
- Excellent organizational and multitasking abilities.
- Customer service-oriented mindset.
- Ability to handle confidential patient information responsibly.
- Good telephone etiquette.
- Problem-solving and coordination skills.
Salary & Benefits
- Competitive salary as per experience.
- PF, ESIC, and other benefits as per company policy.
- Professional growth opportunities.
- Supportive and wellness-focused work environment.
Working Hours
- 9-hour shift (including break).
- Weekly off as per company policy.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
