Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : DevOps
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the primary liaison between clients and the application or system in use. This role requires maintaining continuous communication to ensure smooth operation of high-quality systems. The practitioner dedicates time to understanding client concerns thoroughly, accurately identifying issues, and designing effective solutions by leveraging comprehensive knowledge of the product. The position demands a proactive approach to problem-solving and a commitment to sustaining system reliability and client satisfaction throughout daily interactions.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to enhance system performance and client experience.
- Document and share knowledge to support team learning and continuous improvement.
- Monitor system health and proactively identify potential issues before they impact clients.
- Assist junior team members by providing guidance and support to foster their professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in DevOps.
- Experience with continuous integration and continuous deployment pipelines.
- Strong understanding of infrastructure automation and configuration management.
- Familiarity with cloud platforms and container orchestration technologies.
- Ability to troubleshoot and resolve complex system and application issues efficiently.
- Knowledge of scripting languages to automate routine tasks and improve operational workflows.
Additional Information:
- The candidate should have minimum 3 years of experience in DevOps.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
