Duties & Responsibilities:
- Respond promptly to customer inquiries and concerns via phone, email.
- Resolve customer issues and complaints effectively and efficiently.
- Manage high volumes of inbound and outbound calls.
- Maintain a positive and professional attitude at all times.
- Meet or exceed performance targets.
- Contribute to team goals and initiatives to improve customer satisfaction and retention.
Skills and Abilities:
- Strong Communication Skills
- Problem Solving Skills
- Knowledge of CRM systems and procedures
Education & Experience:
- Any Graduate or Under Graduate with Excellent Communication skill.
- Candidates with US Voice process experience will be preferred.
Job Location:
- Madhapur, Hitech City Area
- 5 Days a Week (Monday to Friday)
- Shift Timing: 5.30 PM to 2.30 AM
Send your resume to [email protected]
Job Type: Full-time
Pay: ₹30,000.00 - ₹40,000.00 per month
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- International voice process: 1 year (Required)
Language:
- Hindi (Preferred)
- English (Required)
Work Location: In person
