Position: Customer Care Executive – BPO
Location: JuiNagar, Navi Mumbai
Department: Customer Support / Customer Service
Job Type: Full-Time
Salary: Up to ₹21,000 CTC (Depending on experience)
Job Summary
We are hiring enthusiastic and customer-focused candidates for the role of Customer Care Executive for a leading BPO process. The candidate will be responsible for handling customer queries through calls, chats, or emails and providing excellent customer support.
Key Responsibilities
- Handle inbound customer calls professionally
- Resolve customer queries and complaints effectively
- Provide accurate information about products and services
- Maintain customer satisfaction and service quality
- Update customer records in CRM/software
- Follow communication scripts and process guidelines
- Escalate unresolved issues to the concerned department
Eligibility Criteria
- Freshers & Experienced candidates can apply
- Minimum qualification: 10th Pass / Graduate
- Good communication skills in English & Hindi
- Basic computer knowledge required
- Comfortable working in rotational shifts
Desired Skills
- Good verbal and listening skills
- Positive attitude and customer handling ability
- Problem-solving skills
- Ability to work in a team environment
Perks & Benefits
- Fixed salary + Incentives
- PF & ESIC benefits
- Paid training provided
- Career growth opportunities
- Friendly work environment
Interview Details
Interview: Monday to Saturday
Timing: 10 AM to 5 PM
Contact: 7058890468
Email: [email protected]
Pay: ₹17,000.00 - ₹21,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
