Execute HR system transactions and resolve basic to moderately complex escalations within agreed SLAs.
Escalate or collaborate with Tier 2/3 teams (HRIS, CoEs, HRBPs/ERMs) on unresolved issues.
Perform HR operational activities and manage employee data throughout the employee lifecycle under moderate supervision.
Ensure compliance with global HR processes, policies, and procedures while resolving employee queries and issues.
Enhance employee experience through accurate and timely issue resolution.
Learn and execute newly transitioned processes, develop subject matter expertise, and follow established procedures.
Identify process improvement opportunities and support change projects through query resolution and feedback.
Contribute to Global HR initiatives, projects, and key strategic priorities.
Support JDS Support Hub knowledge base administration by updating and maintaining accurate content in line with review processes.
Promote organizational values and contribute to a positive, high-performing workplace culture
.Assist with audits, compliance reporting, and other assigned responsibilities.
