Hyderabad, Telangana
Job Summary
Job profile : MS Teams with Enterprise Voice Expert and Teams Meeting Rooms L2 should have overall 5+ years of experience & 2+ years of experience in Microsoft Teams, MS Teams expert who can conduct “as Is” studies of existing requirements, design future state solutions and help to transform the UCC solution around MS Teams. Design and implement call routes and voice plans for Teams voice. Implementation & support experience specifically in the area of O365, MS Teams, Enterprise Voice, Conferencing solution & ability to interact with the client to understand business requirement which will be both functional and technical Desire to be hands-on and in the field of designing and implementing the MS Teams/Skype Solution. OneDrive, SharePoint administration Troubleshoot Teams client issues. Troubleshoot meeting creation and scheduling issues. Enable users for Microsoft Teams Phone Enable users for Direct Routing Enable per-user calling features Plan and design a Microsoft Teams PSTN solution Configure Phone policies Configure auto attendants and call queues Design network infrastructure for optimal Microsoft Teams Phone performance Extend a Direct Routing infrastructure Monitor Microsoft Teams Phone Monitor and troubleshoot Microsoft Teams clients and devices Troubleshoot Direct Routing connectivity Develop automation solutions leveraging Azure Functions and PowerShell scripting to address customer problem statements.
Key Responsibilities
PRIMARY RESPONSIBILITIES: 5+ years’ experience on Microsoft Teams with Enterprise Voice is must Experience on AudioCodes/Sonus Gateways/Downstream SBCs Upgrading, installing, configuring, designing, and migrating Voice from PBX to MS-Teams Experience and Knowledge on MS Teams Direct routing as services (DRaS) for Enterprise Voice & SIP Trunk Integrations. Experience and Knowledge on hosting provider PSTN services. Experience and Knowledge on 8x8 Unfiled communications. Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS. Experience in Skype with Enterprise Voice, Mediation server placement, gateways, trunks, voice resiliency, mediation server dependencies Design voice interoperability to PSTN, QoS implementation for conference and other applications and integration with 3rd party telephony environment. Knowledge on Enterprise Voice feature Call Admission Control, Call Park, Media Bypass, and Auto attendant etc. Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy Understanding of response groups, Call queue, Auto Attendant, Dial by Extension, workflows, call routing methods. Good knowledge on Active Directory & Domain Services, Certificate Authority Onboard devices on MTR technologies such as Poly, Neat, Creston, Logitech, ensuring seamless integration and functionality. Administration, Support and Monitor the A/V Infrastructure for various providers like Zoom & MS Teams using respective native/3rd party OEM tools like Poly, Neat and other video endpoint devices. Provide Technical support for all special events, meetings and seminars. (Townhall, teleconferencing) Prepare and operate all audio-visual media support technologies for conference rooms and meeting rooms. Maintain, Update, Create Equipment inventory. Provide a single point of contact for the reporting and tracking of A/V issues Knowledge on Windows, PowerShell & PowerShell Scripting Knowledge on ITIL & Safe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.
Skill Requirements
REQUIREMENTS: Support for Videoconferencing platform and experience including operation, call set-up and equipment troubleshooting (Cisco, Polycom, Microsoft Skype, MS-Teams Live etc.) Solid administration and analytical skills focused on Office 365 and MS Teams Understanding of Cloud/hosting PSTN solution. Knowledge of Microsoft Teams Endpoints & Physical Phone OEMs (AudioCodes/Yealink)
Other Requirements
ADDITIONAL DESIRED TECHNOLOGY EXPERIENCE: Webcasting and Live Event Support ( >1k user ) MS Teams – Live Events, MS Stream Video on Demand, eCDN , Conferencing Solutions Room Peripheral Integration i.e. Biamp’s, Speakers, Mixer, Controllers etc.
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