Manager - Distributions Service Delivery & Operations

AxisMaxlife -
Remote

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Job details

4 hours ago

Qualifications

Operations management
Analysis skills
Bachelor's degree
AI
Process management
Communication skills

Full job description

About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description

Job Description

Position

Manager

Department

Finance

Function

Distributions Service Delivery & Operations

Reporting to

Chief Manager / AVP

Band

Location

90-C, Gurgaon / DLF Sqr

Team size (D/I)

JOB SUMMARY:

Responsible for managing the Distributions Service Delivery & Operations function. This role involves strategic leadership, operational oversight, stakeholder management, compliance and process optimization. The candidate will drive initiatives to enhance distributions service and delivery quality, ensure regulatory compliance, and contribute to business efficiency.

Key Responsibilities:

Develop and implement operational strategies aligned with business and organization goals.

Lead cross-functional initiatives to enhance business, service quality and turnaround time.

Manage the Seller onboarding and hierarchy management process

Ensure compliance with SLAs, internal policies, and regulatory standards.

Drive the process automation and digitization

Cross function Collaborate with Distribution, Finance, Compliance, IT, MIS, and external partners to resolve issues.

Deliver accurate MIS, dashboards, and performance reports to leadership.

Key competencies/skills required

Strategic thinking with strong operational acumen

Proven process management capabilities

Experience in seller onboarding, hierarchy management and distribution processes

Strong analytical and problem-solving skills

Excellent communication and stakeholder engagement

Team Player, Collaborative and growth-mindset

Measures of Success

1. Meeting the business SLA targets and operational KPIs

2. Successfully meeting the KIPs and timelines

3. Managing high performing team with effective performance monitoring and risk controls.

4. Adherence to the internal/external guidelines /regulations with high compliance/audit scores

5. Enhance process efficiency

6. Positive stakeholder feedback with great collaboration with minimum escalations

7. Fortnightly/ Monthly connect with Function Head. Leverage analysis to identify trends and drive continuous improvement

Key Relationships (Internal)

Distribution Team

MIR/ Reporting Team

Compliance & Legal Team

Human Resources (HR)

Finance Team

Operations Team

IT/ Digital Team

Internal Audit Team

Key Relationships (External)

Agents / Sellers

Regulatory Authorities

Vendors

Educational Background:

Graduate/Postgraduate in Operations Management, Business Administration, or related field.

Experience:

6-8 years of prior experience in a team and process management role within a large, complex organization

Proven track record of leading projects and digital transformation initiatives.

Demonstrated success in managing high volume operations processes.

Strong background in process automation and system management, with a focus on leveraging AI / Smart Tools.

Experience in stakeholder management, compliances, internal & external audits

State

Home Office

Branch

Gurugram -90C

Department

Finance

Function

Finance - Distributions Service Delivery & Operations

Posted On

15-Jun-2026

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About Axis Max Life

Job Description

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