Delivery Performance exists to assure the success of the Digital portfolio by strengthening quality and predictability through clear methodology, outcome measurement, and continuous improvement. It builds organisational memory of effective best‑practice standards, improves and simplifies how teams deliver work, and supports programmes with delivery excellence and independent assurance to give transparent oversight of portfolio health and capacity, and address risks before they become issues.
The role - the Delivery Analytics Professional provides the analytical backbone for the Delivery Metrics Programme, transforming raw delivery data into clear, reliable and actionable insight that underpins Digital’s performance measurement framework. The role supports the collection, analysis, interpretation and presentation of data to drive decision making and enable leaders to ‘steer to car’ in the right direction, leveraging automation and AI to bring richer insight and grow confidence in Delivery Performance reporting. The Delivery Analytics Professional creates, validates and continuously refines of standardised delivery metrics, including Earned Value, engine‑room and flow metrics, adoption indicators and balanced scorecard metrics, playing a critical role in ensuring accuracy, data integrity and consistency across all reporting. Working closely with the Metrics Programme Lead, the role interrogates data, identifies trends, highlights anomalies and produces high‑quality analysis and visualisations that help stakeholders understand performance across the Digital Portfolio to ensure the success of the delivery performance function.
Why it’s important – Accurate, trusted measurement is essential for identifying risks, understanding bottlenecks and enabling data‑driven decisions that improve the predictability and effectiveness of Digital delivery. This role ensures that the insights powering those decisions are sound, timely and transparent, strengthening BT’s ability to see what is and isn’t working and intervene early. By elevating the quality, structure and accessibility of delivery analytics, the Data Analytics Professional plays a critical role in improving the flow of value, sharpening portfolio visibility and driving sustained uplift in Digital’s delivery performance.
