Job Title
Restaurant Captain (Fine Dining)
Department
Food & Beverage Service (Front of House)
Reports To
Restaurant Manager / Assistant Restaurant Manager
Job Summary
The Restaurant Captain is responsible for supervising the service team and ensuring an exceptional fine dining experience for every guest. The role involves leading daily floor operations, maintaining luxury service standards, coordinating with the kitchen and bar, resolving guest concerns, and ensuring smooth restaurant operations.
Key ResponsibilitiesGuest Service
- Welcome and escort guests in a warm and professional manner.
- Ensure personalized, attentive, and prompt service throughout the dining experience.
- Handle guest complaints, feedback, and special requests efficiently.
- Build guest relationships to encourage repeat visits.
Floor Operations
- Supervise and coordinate restaurant service during each shift.
- Allocate table sections and assign duties to service staff.
- Ensure smooth coordination between the kitchen, bar, and service team.
- Monitor food quality, presentation, and service timing.
- Conduct pre-shift briefings and communicate daily specials.
Team Management
- Train, mentor, and motivate Stewards and Senior Stewards.
- Ensure proper grooming, hygiene, and uniform standards.
- Monitor staff performance and provide coaching when required.
- Maintain discipline and service etiquette on the floor.
Menu & Beverage Knowledge
- Possess thorough knowledge of food menus, beverages, wines, cocktails, and ingredients.
- Recommend food and beverage pairings to guests.
- Explain menu items, allergens, and preparation methods confidently.
Operational Responsibilities
- Ensure proper table setup according to fine dining standards.
- Monitor restaurant cleanliness and hygiene.
- Ensure SOPs, HACCP, and food safety guidelines are followed.
- Assist in inventory control of cutlery, crockery, glassware, and service equipment.
- Prepare daily service reports and communicate operational issues to management.
Required Skills
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Guest-focused attitude with exceptional hospitality.
- Knowledge of fine dining etiquette and service standards.
- Problem-solving and conflict-resolution skills.
- Ability to work under pressure during busy service periods.
- Basic computer/POS knowledge.
Qualifications
Experience.
- Minimum 2 years as a Restaurant Captain or Senior Steward in a fine dining restaurant or luxury hotel.
Pay: ₹18,000.00 - ₹30,000.00 per month
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
