Job Description
- Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
- Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
- Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
- Meet call handling quotas and individual and team sales targets
- Gather and analyse client data to identify possible products or services to recommend to management
- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
- Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
- Follow communication protocols, rules, and policies
- Respond to customer inquiries and resolve complaints in a timely, professional manner.
- Guide customers through troubleshooting, product usage, or company policies.
- Process orders, refunds, returns, and account updates.
- Document interactions, feedback, and technical issues in internal CRM systems.
- Escalate complex or unresolved issues to the appropriate internal teams
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
