Reservation Executive
Location: - Shyamal Cross Road, Ahmedabad, Gujarat
Job Type: - Full Time
Industry: - Hospitality/ Hotels
Experience: - Min 0-2 Years in Front Office or Reservation
Communication: - Fluent in English
Education: - Bachelor in Hotel Management
Job Description - Reservations Executive
· Process telephone and email reservations according to room and rate availability, ensuring that full and accurate details are obtained and input accordingly into PMS.
· Deal with travel agent bookings, vouchers and credit requests, ensuring that the hotel’s policy is adhered to at all times.
· Process all reservations and extranet messages ensuring that all bookings are accurate.
· To be fully conversant with rate groups and sales accounts procedures.
· To ensure that all reservations standards and procedures are met with regard to reservations and system input.
· Update reservations, to input and record cancellations and amendments, making sure all bookings are accurate.
· To liaise with sales, marketing and operations teams to ensure that VIP guests are recognized as part of the VIP procedures, including room allocations, amenities and arrival welcome.
· To determine from reservations any sales leads for future business and ensure these are passed to the sales department.
· Ensure reservations are taken accurately & traces are in place for the front office to follow up as required.
· Ensure that reservations include accurate billing details and that the accounts department have the required back-up.
Job Types: Full-time, Fresher
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
