Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Automated Testing
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to prioritize and address system issues effectively.
- Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
- Drive continuous improvement initiatives to optimize support processes and system stability.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Automated Testing.
- Experience in designing and executing automated test scripts to ensure software quality.
- Strong analytical skills to diagnose and troubleshoot complex system issues.
- Familiarity with test management tools and defect tracking systems.
- Ability to work with cross-functional teams to understand system dependencies and impacts.
- Knowledge of software development lifecycle and quality assurance best practices.
Additional Information:
- The candidate should have minimum 5 years of experience in Automated Testing.
- This position is based at our Mumbai office.
- A 15 years full time education is required.
