Job Description: Customer Support Associate (CSA)
Department: Customer Support / BPO
Location: Raipur
Employment Type: Full-Time
Contact no. - 8878330923
Job Summary:
We are hiring Customer Support Associates for our Inbound Process. The role involves handling incoming customer calls, addressing queries, and providing effective resolutions while ensuring a high level of customer satisfaction.
Key Responsibilities:
- Understand customer queries and provide accurate solutions
- Resolve complaints and ensure quick turnaround time
- Maintain call quality and follow company guidelines
- Record and update customer details in the system
- Escalate unresolved issues to the concerned department
- Deliver excellent customer service and maintain professionalism
Eligibility Criteria:
- Minimum qualification: 12th Pass / Graduate/Post graduate
- Strong communication skills
- Basic understanding of English
- Basic computer knowledge
- Freshers and experienced candidates can apply
Required Skills:
- Good communication and listening skills
- Problem-solving ability
- Customer-centric approach
- Patience and polite behavior
- Ability to work under pressure
Salary & Benefits:
- Salary: Attractive
- Shift allowance
- Growth and learning opportunities
Working Conditions:
- Rotational shifts
- 6 days working with 1 rotational week-off
Job Types: Full-time, Fresher
Pay: ₹8,509.35 - ₹13,000.00 per month
Benefits:
Education:
- Higher Secondary(12th Pass) (Preferred)
Work Location: In person
