Job Title: Call Quality Analyst ( BPO )
Location: Bengaluru (Konanakunte) Noida ( Sector 63 )
Work Mode: 6 days working (On-site)
Company Name: WyzMindz Solutions
Salary: Competitive
No of opening: 25
About Us
TransMon helps businesses simplify and improve customer operations to deliver measurable and meaningful customer experiences. Our SaaS platform is used across India, UAE, South Africa, the US, and other global markets, with 100,000+ users managing quality, workflows, and CX in real time.
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Job Role
- Audit tickets, Voice Bot, Chat Bot logs, and chat/email interactions as per SOP
- Attend weekly calibration sessions
- Report red alert transactions
- Identify and highlight improvement areas for processes and policies based on audits
Eligibility Criteria
- Graduate or diploma holder
- Minimum 1 years of experience as a Quality Auditor in a contact centre in E-commerce
- Understanding of feedback and coaching processes in customer service
- Proficiency in MS Excel (VLOOKUP, HLOOKUP, Pivot, SUMIF, COUNTIF) and basic MS Office tools
- Knowledge of quality concepts such as audits, sampling, calibration, repeatability & reproducibility, rebuttal management, etc.
- Strong communication skills in Hindi and English (Mandatory)
- Good analytical, reasoning, and fact-finding skills
- Strong attention to detail and teamwork abilities
Note:
Multilingual candidates preferred; proficiency in Marathi, Tamil, Malayalam, Telugu, Punjabi, or Bengali is an added advantage.
Job Types: Full-time, Permanent
Pay: ₹200,000.00 - ₹300,000.00 per year
Work Location: In person
