Job Requirements
- Job Description: Lead Quality & Customer Assurance (Diversity Profile only)
Job DescriptionUnique Job RoleHead – Quality ControlFunctionISCM – Watches & Wearable Reporting toHead – Quality & Customer AssuranceBusinessISCM – W&WGradeL8/L9Date23-07-24Job DetailsThis role is responsible for leading Quality and Customer Assurance for ISCM Watches& Wearables division in line with Company guidelines and policies with the objective of meeting the sourcing and manufacturing goals of quality, delivery, cost, capacity optimization.External Interfaces
Internal Interfaces
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Suppliers / Vendor ecosystem
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Production team
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NPD team
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Design team
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Other ISCM watches team
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IT team
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Customer Service teams.
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Finance team
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HR team
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Job RequirementsEducationGraduate/Post-Graduate in Engineering
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Preferred Industries:Preferred Industries: FMCG / Pharma / Automobile / Consumer Electronics
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Relevant ExperienceOver all 12 - 16 years
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At least 4-5 years in leading Quality function in a precision Manufacturing industry in the current role / immediate previous role.
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Exposure to multi locational Quality leadership encompassing mfg./assembly operations.
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Behavioural SkillsHigh level of professionalism, integrity and commitment
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Ability to influence key stakeholders
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Ability to manage time and prioritise effectively
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Ability to analyse complex data, draw connections and advocate a coherent strategy for improvement.
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Advocate for quality standards
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KnowledgeRetail and service industry
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Quality strategy
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Delivery adherence
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Deep understanding about Manufacturing / Sourcing Processes.
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Expected Process ContributionsExpected Process ContributionProcess OutcomePerformance MeasureQuality planningDevelop Quality Strategy in line with Company's Vision, Mission & Quality policy
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Deploy and approve QMS department procedures for QC & CA
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Define and review role of Overall department and Resource planning
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Set Objectives, target and Initiatives in line with ISCM business plan
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Conduct Benchmarking and drive implementation of best practices
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Analyse COQ and optimise between Prevention, Appraisal over COPQ
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Quality planning and strategy
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Adherence to timelines
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Plan vs actual
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Reliability standards
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Adherence to specifications.
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Customer assuranceParticipate in all design review meetings and ensure manufacturing and Sourcing quality through audits
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Measure customer experience by collecting voice of the customer data and managing market returns
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Participate in product quality CFT by drafting and setting in place stringent guidelines / policies
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Participate in quality review meetings with key stakeholder’s such as MIR, Apex committee, Brands, Associates
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Customer assurance
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Adherence to timelines
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Quality adherence
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Standards and reliabilityDevelop mid-term / long term strategy for metrology needs by setting objectives and planning for resource
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Review adherence to set objectives, target & Initiatives
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Propose budgets to meet user requirements on Metrology
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Identify training needs and test standard upgradation by using new technologies
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Upgrade new facilities by exploring new technologies and driving implementation of the same
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Monitor effectiveness of the implemented initiatives against benchmarks
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Set objectives, target and initiatives in line with ISCM business plan
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Deploy and approve QMS department procedures
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Standards and reliability operations
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Adherence to timelines
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People managementFoster high level of employee engagement and retention of talent
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Support leadership & functional capability building initiatives to facilitate succession planning for critical roles within the department
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Identify training needs for the team and follow-up with the training team to ensure delivery.
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Monitor and review performance parameters of the team and provide feedback on frequent basis to the team members.
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Provide Leadership to quality function teams with adequate exposure and growth opportunities to enable readiness for higher roles.
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Partner with PF team on identification of Talent and support the developmental journey by creating culture of excellence
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Partner with PF (recruitment) team to fill the vacant positions within stipulated time.
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Employee experience
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Trained employees.
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Talent identification & development
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TAT for recruitment
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Employee engagement score
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Effectiveness of training.
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Successors availability for business critical roles.
Work Experience
- Skills: Ability to influence key stakeholders, Ability to manage time and prioritise effectively, Ability to analyse complex data, draw connections and advocate a coherent strategy for improvement, Advocate for quality standard
