We are seeking an experienced Technical Lead with strong expertise in JDA 2017 Space Planning Suite (Planogram & Floor Planning) and application support. The ideal candidate will lead L2/L3 support activities, drive issue resolution, manage stakeholder communication, and provide technical leadership across retail space management applications and associated technologies.
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Total Experience : 6 years to 8 years
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Location : Chennai (Siruseri)
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Mode of work : Hybrid (3 days to office every week)
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Shift Timing : UK Shift
6+ years of experience in application support and software development.
Minimum 4+ years of hands-on experience supporting JDA Planogram and Floor Planning applications.
Excellent communication, stakeholder management, and problem-solving skills.
Key Responsibilities
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Lead L2 and L3 support for JDA 2017 Space Planning applications including:
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Planogram Generator
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Planogram Automation
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Floor Planning
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Space Planning modules
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Analyze, troubleshoot, and resolve complex production issues within SLA.
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Perform root cause analysis (RCA) and implement permanent fixes.
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Coordinate with business users, vendors, and cross-functional teams for issue resolution and enhancements.
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Support application deployments, releases, and environment management.
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Monitor application health and proactively identify potential issues.
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Develop and maintain support documentation, SOPs, and knowledge articles.
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Lead incident, problem, and change management activities.
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Mentor junior team members and provide technical guidance.
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Participate in on-call support and critical incident management when required.
Technical Skills Required
Mandatory Skills: JDA Space Planning
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Strong hands-on experience with:
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JDA 2017 Planogram
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Floor Planning
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Space Planning applications
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Deep understanding of retail merchandising and space management processes.
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Experience in troubleshooting application, data, and integration issues.
Microsoft Technologies
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Strong experience in:
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C# /.NET Framework
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ASP.NET applications
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Web Services/APIs
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Ability to analyze and debug application code.
Database & ETL
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Advanced knowledge of:
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Microsoft SQL Server
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Stored Procedures
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Performance Tuning
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Query Optimization
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Database Design
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Strong experience in:
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SSIS package development and support
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ETL troubleshooting and monitoring
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Experience with:
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SSRS report development and support
Preferred Skills
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Experience in retail domain applications.
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Knowledge of Windows Server administration.
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Experience with batch scheduling tools and automation.
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Familiarity with Azure DevOps, Git, or other source control systems.
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Understanding of ITIL processes (Incident, Problem, Change Management).
Leadership Expectations
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Act as the technical owner for supported applications.
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Drive service improvements and operational excellence.
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Engage directly with client stakeholders and business users.
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Lead technical discussions, solution design reviews, and support governance meetings.
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Provide mentoring and coaching to support and development team members.
