Key Responsibilities
Customer Relationship & Sales
- Manage existing customer relationships and regularly connect with customers to understand their requirements.
- Directly engage with major brands and key customers to address enquiries and fulfil their requirements promptly.
- Generate enquiries and secure orders for products assigned .
- Identify new business opportunities and support sales growth in the assigned territory.
- Follow up on quotations, orders, repeat business, and potential new opportunities.
- Maintain strong and long-term customer relationships.
Product Sampling & Trials
- Coordinate product samples and customer trials with the technical and NPD teams.
- Follow up with customers for trial feedback and convert successful trials into commercial orders.
- Track customer requirements, complaints, and service requests and ensure timely resolution.
- Maintain complete customer visit reports and regularly update CRM records.
Order & Internal Coordination
- Ensure timely processing of customer orders and coordinate with internal teams for production and dispatch.
- Act as a bridge between customers and internal departments to ensure smooth order execution.
- Monitor order status, delivery schedules, and customer commitments.
- Resolve delivery delays, material discrepancies, and customer concerns through effective coordination.
Commercial & Payment Follow-up
- Coordinate with customers regarding outstanding and overdue payments.
- Follow up regularly with the Accounts/Collections Team and customers to ensure timely payment collection.
- Maintain updated records of customer payments and outstanding accounts.
- Coordinate with the Accounts Team to reconcile and update payment records.
- Support pricing discussions with customers to ensure competitive pricing while protecting company margins and profitability.
Reporting & CRM Management
- Maintain accurate and up-to-date customer data and CRM records.
- Prepare regular reports on enquiries, quotations, orders, trials, customer feedback, payments, and outstanding receivables.
- Track customer demand, pending orders, open purchase orders, and delivery schedules.
- Provide timely updates to management on customer requirements, business opportunities, pending payments, and operational issues.
Pay: ₹30,000.00 - ₹35,000.00 per month
Work Location: In person
