- Sales Order Management
- Prepare sales orders in ERP upon receiving necessary customer details, product specifications, and delivery terms from the sales team.
- Follow up with the sales team for any missing information required for sales order processing.
- Update sales orders in case of discrepancies, such as cable shortages or requirement mismatches.
- Material Dispatch Coordination
- Check material availability in ERP and coordinate with the stores and purchase team.
- Generate dispatch emails with all necessary details and send them to stores, keeping the sales team in the loop.
- Notify the customer of dispatch details, including shipment tracking, if applicable.
- Follow up with the purchase team, delivery partners, and stores to ensure timely material availability and dispatch.
- Inventory and Material Management
- Provide stock details to the sales team as required for customer inquiries.
- Coordinate with stores to ensure GRN is generated for available materials.
- Troubleshoot material mismatches and warranty checks for Siemens and other vendors in collaboration with the purchase and stores teams.
- Material Returns and Replacements
- Process material returns by coordinating with stores, purchase, and service teams.
- Share functionality videos or fault confirmations from the service team with customers for resolution.
- Follow Siemens-specific guidelines or other vendor-specific processes for returns and replacements.
- Faulty Material Handling
- Receive details of faulty materials and coordinate with the service team to identify issues.
- For Siemens products, follow standard replacement procedures; for local vendor products, liaise with the purchase department.
- Arrange the dispatch of replacement products after confirmation from stores.
- Programming and ERP Updates
- Manage program development requests for Frecon drives as per customer requirements.
- Request purchase team to add part numbers in ERP for unavailable items.
- Customer and Internal Communication
- Communicate with customers regarding dispatch details, returns, and replacement processes.
- Provide feedback to the sales team on the status of dispatches and material availability.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Leave encashment
- Provident Fund
Work Location: In person
