About the Role
Cosmetiq Hospital is seeking a dynamic, customer-focused, and experienced Front Office Manager to lead our front office team and ensure an exceptional patient experience. The ideal candidate should possess strong leadership skills, excellent communication abilities, and a positive attitude with a genuine passion for patient care.
Key Responsibilities
- Lead and supervise the Front Office/Reception team to ensure smooth day-to-day operations.
- Deliver an outstanding patient experience by greeting and assisting patients with a warm, welcoming smile.
- Handle patient queries, complaints, and concerns professionally, ensuring timely resolution.
- Manage appointment scheduling, patient registration, billing coordination, and front desk workflows.
- Ensure efficient coordination between patients, doctors, nursing staff, and other departments.
- Train, mentor, and motivate front office staff to maintain high standards of customer service.
- Monitor patient waiting times and implement measures to improve service efficiency.
- Maintain accurate patient records while ensuring confidentiality.
- Ensure compliance with hospital policies, SOPs, and NABH quality standards.
- Prepare daily operational reports and coordinate with hospital management.
- Maintain a professional, organized, and patient-friendly reception area.
Required Skills & Competencies
- Strong leadership and team management skills.
- Excellent people management and interpersonal skills.
- Exceptional communication skills in English and Malayalam (Hindi is an added advantage).
- High level of patience, empathy, and emotional intelligence.
- Ability to handle patients and their families calmly and courteously, even in challenging situations.
- Positive attitude with a pleasant personality and a genuine smile while interacting with patients.
- Excellent problem-solving and conflict-resolution abilities.
- Strong organizational and multitasking skills.
- Proficiency in MS Office and hospital management software.
Qualifications
- Bachelor's Degree in any discipline.
- Minimum 3–5 years of experience in front office/reception management, preferably in a hospital or healthcare setting.
Preferred Candidate
Candidates with a Medical Social Work (MSW) background and prior experience in managing a hospital front office or patient relations will have a distinct advantage.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
