Virtual Engagement – Onboarding and Renewals
Company Overview: One Health is a subsidiary company of Narayana Health and is a leading provider of innovative healthcare solutions, offering a subscription-based model that transforms the way individuals access and experience healthcare services. Our mission is to improve patient outcomes and enhance overall wellness by providing personalized, convenient, and integrated healthcare experiences.
Position Overview: We are seeking a dedicated and results-driven Executive to join our dynamic team at One Health. In this role your primary responsibility will be to onboard customers onto One Health programs through personalized interactions and ensure high renewal rates. Your role will play a crucial part in setting the right expectations, customising the plan to suit customer needs better, directing them to relevant other services and eventually retain them and ensure plan renewals.
Key Responsibilities:
Customer Onboarding: Assist in the smooth onboarding process of new subscription members, ensuring they understand the value proposition and features of their chosen subscription.
Renewals: Secure timely renewals by working closely with customers to demonstrate the ongoing value of our subscription services.
Customer Engagement: Proactively reach out to customers via calls and other communication channels to understand their needs, address their concerns, and build a rapport that reinforces their loyalty to our brand.
Proactive Upselling: Identify opportunities for upselling and cross-selling additional services or products to increase average revenue per customer, tailoring recommendations based on customer needs and preferences.
Key Performance Indicators (KPIs):
Renewal rate: Maintain high Renewal rates by consistently delivering exceptional customer experiences and addressing customer concerns effectively.
Average Revenue per Customer: Contribute to the growth of average revenue per customer by identifying upselling and cross-selling opportunities and promoting relevant offerings.
Pay: From ₹300,000.00 per year
Work Location: In person
