As the HR Manager at iTech India, you will be responsible for leading and managing the entire HR Operations function across multiple locations. We are looking for a dynamic, results-driven HR professional who is passionate about people, process excellence, building a future-ready organization, and driving iTech India's employer brand. The ideal candidate will be a strong communicator, effective leader, and a proactive driver of HR innovation, best practices, and employer branding in the IT/ITES space.
Key ResponsibilitiesLeadership & Team Management:
- Lead, mentor, and inspire a geographically distributed team of HR professionals to deliver operational excellence.
- Foster a high-performance, collaborative, and positive work environment in alignment with iTechs core values and business goals.
- Demonstrate strong people management, coaching, and conflict resolution skills.
- Establish clear KRAs for the HR team and provide regular feedback, coaching, and structured upskilling opportunities to promote a culture of ownership and high performance.
Talent Acquisition Oversight
- Oversee and provide strategic direction to the Talent Acquisition team to fulfill workforce requirements for both IT and ITES functions.
- Collaborate with department heads and delivery managers to forecast hiring needs and ensure the recruitment of high-quality talent in line with business goals.
- Guide and monitor hiring through multiple channels including campus recruitment, employee referral programs, and job portals to attract a diverse and capable talent pool.
- Ensure recruitment KPIs are met, including Turnaround Time (TAT) and Quality of Hire, by continually optimizing the end-to-end hiring process and candidate experience.
- Regularly review sourcing strategies and metrics, introduce innovative recruitment practices, and ensure compliance with company policies and industry standards.
- Mentor and upskill the Talent Acquisition team to strengthen recruitment capability and align hiring outcomes with organizational priorities.
Strategic HR Operations & Policy Management
- Oversee all aspects of HR operations, including employee lifecycle management (onboarding to exit), HRMS administration, payroll, benefits, and HR vendor/contract management.
- Design and implement a seamless onboarding experience for new hires, ensuring role clarity, cultural alignment, and engagement from Day 1. Collaborate with department heads for timely asset allocation, buddy assignments, and induction training.
- Act as the custodian of all HR policies and procedures; regularly update and communicate policies in line with business growth, compliance, and employee expectations, ensuring consistent policy implementation across the organization.
- Ensure 100% compliance with internal HR policies, statutory requirements (including PF, ESI, Shops & Establishments Act), and industry standards (ISO, SOC 2).
- Lead the renewal and administration of employee insurance policies and other employee welfare initiatives.
- Coordinate and support all HR-related internal and external audits, ensuring process transparency and timely closures.
- Serve as a Steering Committee Member for audit management overseeingdocumentation, compliance checks, and coordination during all internal and external HR audits.
Performance Management & Talent Development
- Design, implement, and drive the Performance Management System (PMS) lifecycle goal setting, mid-year and annual reviews, feedback, and continuous performance improvement.
- Identify and implement learning & development initiatives to upskill employees in alignment with evolving business needs, particularly in AI/ML and technology domains.
- Design and manage the annual training calendar, conduct training need analysis (TNA), and coordinate internal or external training programs.
- Run mandatory awareness and skill-building sessions periodically for all locations and track learning outcomes against business goals.
- Work closely with business leaders to identify high-potential talent and succession planning.
HR Analytics, MIS & Reporting
- Deliver actionable HR insights and regular dashboards/reports (monthly, quarterly, annual) to senior management using MS Office, Power BI, and HRMS platforms.
- Ensure accurate and timely MIS reporting to leadership on key HR metrics, including attrition, hiring progress, and training outcomes.
- Utilize data-driven approaches to identify trends, address challenges, and recommend proactive solutions.
Employee Engagement, Wellness & Culture Building
- Design and execute employee engagement programs, including monthly activities, feedback mechanisms, and wellness initiatives focused on mental and physical well-being, to promote retention and holistic employee health.
- Lead initiatives to promote a transparent, inclusive, and innovative work environment. Address employee concerns, grievances, and drive resolution in a fair and timely manner. Industry Representation, Employer Branding & Brand Promotion Represent iTech India in leading HR forums, conferences, and industry events as the face of the organizations people practices.
- Lead and coordinate the company's participation in industry-recognized HR Awards, including preparing and presenting case studies, process documentation, and impact stories.
- Proactively work towards positioning iTech India as an employer of choice through innovative HR initiatives and best practices.
- Lead and actively contribute to iTech Indias employer brand creation and promotion crafting and executing branding strategies, participating in industry events, and positioning iTech as an employer of choice.
- Collaborate with Marketing and Leadership to communicate iTech's values, work culture, and success stories across multiple platforms and forums.
Process Excellence & Change Management
- Champion continuous improvement and adoption of new HR technologies, tools, and automation including AI-enabled HR solutions—relevant to IT/ITES.
- Lead change management initiatives to support organizational transformation, process reengineering, and scaling.
- Ensure timely and seamless execution of all HR operational activities across locations.
Required Qualifications & Skills
- Education: Master’s degree in Human Resources, Business Administration, or a related field.
- Experience: 10+ years of progressive experience in HR Operations or HR Business Partner roles, with at least 3 years in a managerial capacity in IT/ITES organizations.
- Technical Skills: Hands-on experience with HRMS platforms (Keka, Zoho, etc.), advanced Excel/MS Office, and familiarity with HR analytics/Power BI. Experience with AI-driven HR tools is an advantage.
- Communication: Exceptional verbal and written communication skills, with experience presenting to leadership and external audiences.
- Industry Exposure: Track record of representing organizations in HR forums, industry conferences, or awards; experience in preparing impactful submissions and presentations for such platforms.
- Personality: Highly dynamic, energetic, a go-getter, and self-starter who thrives in fast paced, high-growth environments.
- Leadership: Strong team management and coaching skills, with experience handling multi-location teams.
- Compliance: Deep understanding of Indian labor laws and HR statutory requirements; experience supporting audits and compliance initiatives.
- Process Orientation: Proven ability to streamline and optimize HR processes using technology and automation.
Preferred Attributes
- Experience in driving employer branding and employee engagement initiatives in mid to large-size IT/ITES companies.
- Demonstrated ability to drive process improvement and adoption of new HR technologies.
- Recognized for contributions to HR innovation or award-winning HR practices.
What We Offer
- An open and collaborative work culture built on trust, transparency, and continuous learning.
- The opportunity to shape the HR function of a rapidly growing, innovation-focused company.
- Exposure to global best practices and next-generation HR technologies.
- Attractive compensation and benefits package.
Experience:
- Human resources management: 10 years (Required)
Work Location: In person
