- Manage the daily operations of the front office, reception, concierge, and guest services.
- Supervise, train, and motivate front office staff.
- Ensure smooth check-in and check-out procedures.
- Handle guest complaints, special requests, and VIP arrivals professionally.
- Monitor room availability, reservations, and occupancy levels.
- Coordinate with housekeeping, maintenance, food & beverage, and sales departments.
- Prepare staff schedules and monitor attendance.
- Ensure compliance with hotel policies, SOPs, and safety standards.
- Monitor front office budgets and control operational costs.
- Generate daily, weekly, and monthly operational reports.
- Maintain high guest satisfaction scores and service quality.
Required Qualifications
- Bachelor's degree or Diploma in Hospitality Management, Hotel Management, or a related field.
- 3–7 years of experience in hotel front office operations, with at least 2 years in a supervisory or managerial role.
- Experience with hotel Property Management Systems (PMS) such as Opera, IDS, or similar.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Good problem-solving and conflict-resolution skills.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Ability to work flexible shifts, including weekends and holidays.
Preferred Skills
- Strong customer service orientation.
- Revenue management awareness.
- Multitasking and organizational skills.
- Attention to detail.
- Ability to perform under pressure.
- Knowledge of local tourism and hospitality trends.
- Fluency in English; additional languages are an advantage.
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
Work Location: In person
