Key Responsibilities & Performance IndicatorsKRAKey ResponsibilitiesKPI / Measurement1. IT Infrastructure ManagementManage and maintain servers, desktops, laptops, printers, networking equipment, CCTV, biometric systems, and internet connectivity across all locations.99%+ system uptime, minimal downtime.2. WizApp ERP AdministrationAdminister WizApp ERP, create and manage user IDs, configure user access, troubleshoot ERP issues, coordinate with the software vendor, and ensure smooth ERP operations.100% ERP availability, issue resolution within SLA.3. ERP Process ImprovementImplement and optimize ERP modules for Production, Inventory, Warehouse, HR, Payroll, CRM, Sales, Purchase, and Finance.Successful implementation of process improvements and reduced manual work.4. User Support & Help DeskProvide technical support to Head Office, Factory, Warehouse, Retail Stores, and Sales Teams for hardware, software, and ERP-related issues.95%+ tickets resolved within agreed timelines.5. Data Security & BackupEnsure regular data backups, cybersecurity measures, antivirus management, firewall protection, and disaster recovery planning.Zero data loss and security incidents.6. Network & System SecurityMonitor LAN/WAN, Wi-Fi, VPN, email systems, and implement security policies to protect company data.Network uptime above 99%.7. Hardware & Asset ManagementMaintain IT asset records, procure IT equipment, manage AMC contracts, warranties, repairs, and preventive maintenance.Accurate asset register with timely maintenance.8. Production & Warehouse IT SupportEnsure uninterrupted ERP and IT support for Production, Cutting, Stitching, Quality, Dispatch, Warehouse, and Inventory operations.No operational delays due to IT issues.9. Retail Store IT ManagementSupport POS systems, barcode scanners, billing systems, label printers, and retail store connectivity.Smooth retail operations with minimal downtime.10. Vendor ManagementCoordinate with software vendors, internet service providers, hardware suppliers, and AMC partners.Timely issue resolution and cost-effective vendor management.11. IT Compliance & DocumentationMaintain SOPs, IT policies, software licenses, audit records, user manuals, and documentation.100% compliance during internal and external audits.12. Digital TransformationIdentify and implement automation initiatives to improve productivity and reduce manual processes across departments.Successful implementation of automation projects.13. Team LeadershipLead the IT team, assign responsibilities, monitor performance, and provide technical training to employees.Improved team productivity and user satisfaction.14. MIS & ReportingPrepare IT performance reports, ERP utilization reports, system health reports, and management dashboards.Timely submission of monthly MIS reports.15. Cost ControlOptimize IT infrastructure costs, software licensing, annual maintenance contracts, and hardware procurement without compromising service quality.IT expenditure maintained within the approved budget.Required Skills
- Expertise in WizApp ERP Software
- Garment Manufacturing & Uniform Industry Knowledge
- Retail Store IT Operations
- ERP Implementation & Support
- Windows Server & Active Directory
- Networking (LAN/WAN/Wi-Fi/VPN)
- SQL Database Management
- Cloud Backup & Data Security
- Hardware & Software Troubleshooting
- IT Asset Management
- Vendor Coordination
- Team Leadership & Project Management
Performance Targets
- ERP System Availability: 99%+
- Network Uptime: 99%+
- First-Level IT Issue Resolution: Within 2 Hours
- Critical Issue Resolution: Within 4–8 Hours
- Daily Data Backup Success: 100%
- User Satisfaction Score: 90%+
- IT Audit Compliance: 100%
- IT Budget Adherence: Within Approved Budget
Pay: ₹40,000.00 - ₹80,000.00 per month
Work Location: In person
