Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Service Management Framework Design and Implementation
Good to have skills : Project Management Office (PMO) Mobilization & Run
Minimum
2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an IT Service Management Representative, a typical day involves engaging with various teams to ensure seamless service delivery and operational efficiency. The role requires active collaboration to monitor ongoing processes, address service-related challenges, and support continuous improvement initiatives. This position demands a proactive approach to managing service frameworks and contributing to the overall effectiveness of IT service operations within the organization.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to align service management practices with organizational goals.
- Assist in documenting and refining service management processes to enhance clarity and efficiency.
- Support junior team members by sharing knowledge and providing guidance on service management activities.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Management Framework Design and Implementation.
- Good To Have Skills: Experience with Project Management Office Mobilization & Run.
- Strong understanding of service lifecycle management and process optimization.
- Ability to analyze service performance metrics and recommend improvements.
- Familiarity with tools and techniques used in service management and delivery.
- Effective communication skills to liaise with stakeholders at various levels.
Additional Information:
- The candidate should have minimum 2 years of experience in Service Management Framework Design and Implementation.
- This position is based at our Chennai office.
- A 15 years full time education is required.
