Key Responsibilities
- Make outbound calls to prospective students and parents regarding courses and academic programs.
- Handle inbound inquiries professionally and provide accurate information about programs, admissions, fees, and schedules.
- Follow up with leads generated through digital marketing campaigns, websites, social media, and walk-ins.
- Convert inquiries into admissions by understanding the needs of prospective students.
- Maintain regular follow-ups until the admission process is completed.
- Update and maintain lead information in the CRM or database.
- Coordinate with the admissions and academic teams to ensure a smooth enrollment process.
- Achieve daily, weekly, and monthly calling and admission targets.
- Address customer queries and resolve concerns professionally.
Required Skills
- 6 months to 1 year of experience in Academic/Educational Telecalling.
- Excellent verbal communication skills in English and Malayalam (additional languages are an advantage).
- Strong convincing, negotiation, and interpersonal skills.
- Basic knowledge of MS Office and CRM software.
- Ability to work in a target-oriented environment.
- Positive attitude with strong follow-up and relationship-building skills.
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
