Consumer Loan Processor (US)
Job Profile Summary: The Consumer Loan Processor III is primarily responsible for providing support to the lending areas by reviewing the accuracy of complex consumer loans from conditional approval to closing.
Depth & Scope:
- Contacts customers directly to obtain conditions placed by lender or underwriter
- Prepares required loan documentation for approved loan applications such as disclosures
- Provides support to customers, branches, and lending staff as needed
- Contacts customers to collect and review additional information as necessary
- Answers phones in queue as well as personal line to assist customers
- May test new systems and documentation software
- May assist in training of Loan Processer I and II
- Processes all specialty products
- Reviews and verifies all required support materials, such as, titles, and floods to ensure the files are ready for closing
- Advises customers regarding changes in rate and term.
Education & Experience:
- HS Diploma or GED required
- 2-3 years loan documentation experience
- Knowledge of Bank loan products and policies
- Knowledge of lending software
- Detail-oriented with ability to multitask
- Ability to handle heavy workload and meet stringent deadlines
- Excellent oral and written communication skills, with ability to interact effectively with all customers, both internal and external
- Solid knowledge and understanding of states’ regulations
- PC skills
- Ability to work a flexible schedule (rotation of nights and/or weekends)
