Rooms Division Manager
Experience
15+ Years
Job Summary
The Rooms Division Manager is responsible for overseeing the Front Office, Housekeeping, Guest Relations, and Reservations to ensure exceptional guest experiences, operational efficiency, and adherence to the resort's service standards.
Key Responsibilities
- Manage the day-to-day operations of Front Office, Housekeeping, Guest Relations, and Reservations.
- Ensure seamless guest arrival, stay, and departure experiences.
- Monitor room inventory, occupancy, and revenue optimization in coordination with the Reservations team.
- Maintain high standards of cleanliness, guest satisfaction, and service quality.
- Handle VIP guests, escalated guest concerns, and service recovery.
- Lead, train, and develop the Rooms Division team to achieve operational excellence.
- Coordinate with Engineering, F&B, and other departments to ensure smooth operations.
- Prepare departmental budgets, reports, and performance metrics.
- Ensure compliance with company policies, SOPs, health & safety, and statutory requirements.
Requirements
- Bachelor's Degree/Diploma in Hotel Management or Hospitality.
- 15+ years of experience in Rooms Division, Front Office, or Housekeeping, with at least 3 years in a managerial role.
- Strong leadership, communication, and guest relationship management skills.
- Proficiency in Hotel PMS and MS Office.
- Excellent problem-solving and decision-making abilities.
Key Skills
- Rooms Division Operations
- Front Office & Housekeeping Management
- Guest Relations
- Team Leadership
- Revenue & Occupancy Management
- Operational Planning
- Customer Service Excellence
- Problem Solving
Pay: ₹1,200,000.00 - ₹1,400,000.00 per year
Benefits:
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
