Position: Sales Executive / Business Development Manager – Air Freight
Department: Sales & Business Development
Industry: Freight Forwarding / Logistics
Experience: 1–5 years in Air Freight / Freight Forwarding / Logistics preferred
Location: Chennai
Job Responsibilities
- Generate new business opportunities for Air Freight – Import & Export services.
- Identify and approach potential customers including importers, exporters, manufacturers, traders, e-commerce companies, and corporate clients.
- Generate leads through cold calling, email marketing, LinkedIn, references, networking, and customer visits.
- Understand customer requirements related to air cargo, shipment weight, dimensions, origin, destination, commodity, and delivery timelines.
- Coordinate with the pricing/operations team to obtain competitive air freight rates and routing options.
- Prepare and share quotations, rate proposals, and commercial offers with customers.
- Follow up on leads, quotations, and enquiries and convert them into confirmed bookings.
- Negotiate freight rates and commercial terms while maintaining the required profit margins.
- Achieve assigned monthly/quarterly sales and revenue targets.
- Build and maintain strong relationships with existing and prospective customers.
- Identify opportunities for repeat business, new routes, and additional logistics services.
- Maintain accurate records of leads, enquiries, quotations, follow-ups, and conversions in the CRM.
- Monitor competitor pricing, market trends, airline schedules, and customer requirements.
- Coordinate with the operations team, airlines, overseas agents, customs team, and transporters for smooth shipment execution.
- Keep customers updated regarding booking confirmation, flight schedules, ETD, ETA, and shipment status.
- Handle customer queries and coordinate internally to resolve service-related issues.
- Conduct regular customer visits and business meetings to develop new accounts.
- Prepare daily, weekly, and monthly sales reports/MIS for management.
- Participate in logistics exhibitions, networking events, and other business development activities.
Skills Required
- Good knowledge of Air Freight Import & Export operations.
- Understanding of air cargo rates, airline routing, airport codes, and transit times.
- Knowledge of Incoterms and international trade procedures.
- Understanding of AWB, MAWB, HAWB, commercial invoice, packing list, and other shipping documents.
- Strong B2B sales and business development skills.
- Excellent communication, negotiation, presentation, and interpersonal skills.
- Strong lead generation, follow-up, and customer conversion abilities.
- Target-oriented and result-driven approach.
- Good knowledge of MS Excel, MS Office, and CRM software.
- Strong customer relationship management skills.
- Good analytical and problem-solving abilities.
- Willingness to travel for customer meetings and business development activities.
Key Performance Indicators (KPI)
- New customer acquisition
- Monthly sales/revenue achievement
- Air freight shipment volume
- Lead generation and conversion
- Quotation-to-booking conversion ratio
- Customer visits and meetings
- Gross profit/margin achievement
- Customer retention and repeat business
- New account development
- Timely CRM updates and sales reporting
Job Types: Full-time, Permanent
Pay: From ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid time off
- Provident Fund
Work Location: In person
