Job Title: Customer Service Executive – UHC (UnitedHealthcare) Voice Process
Location: Powai
Shift: US Shift (Night Shift)
Process: UHC (UnitedHealthcare) – US Healthcare Voice Process
Salary
Job Description
Sembridge is hiring Customer Service Executives for the UHC (UnitedHealthcare) US Healthcare Voice Process. The role involves interacting with customers over calls and providing support regarding healthcare-related queries.
Key Responsibilities
- Handle inbound customer calls professionally and efficiently.
- Assist customers with queries related to healthcare plans, benefits, claims, coverage, and other service-related concerns.
- Provide accurate information and resolutions while maintaining quality standards.
- Document customer interactions and update records as required.
- Ensure a positive customer experience through effective communication and problem-solving skills.
- Adhere to process guidelines, compliance requirements, and company policies.
Eligibility Criteria
- Excellent verbal communication skills in English.
- Comfortable working in US shifts.
- Customer service orientation with good listening and interpersonal skills.
- Basic computer knowledge and ability to navigate multiple systems.
- Prior experience in BPO/Customer Service is preferred but not mandatory.
Benefits
- One-way cab facility provided by the company.
- Opportunity to work with a leading US healthcare process.
- Structured training and career growth opportunities.
- Professional and supportive work environment.
Interested candidates can apply and join a dynamic customer support team serving UnitedHealthcare customers in the US healthcare domain.
Send you resume to [email protected]
or call :9987460946
Pay: ₹28,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
