## Job Description: Assistant General Manager (AGM) - Hospitality
**Location:** Jaipur
**Salary:** ₹20 Lakhs Per Annum (LPA)
**Experience Required:** 12 Years (Stable career graph with no frequent job-hopping)
**Education:** Master’s Degree / Post Graduate
**Key Requirement:** Exceptional verbal and written communication skills
### Position Overview
The AGM Hospitality will be responsible for defining, standardizing, and elevating the customer journey and hospitality excellence across all sales offices and experience centers. This leadership role demands a blend of operational mastery, financial acumen, vendor management, and a customer-first mindset aligned with luxury real estate and premium hospitality standards.
### Key Responsibilities
* **Customer Experience & Service Excellence:** Develop and implement a standardized hospitality framework across all touchpoints to drive customer delight, brand perception, and improve CSAT and NPS.
* **Operational Standardization:** Ensure uniform implementation of SOPs, operational checklists, and service standards across all locations for scalability and efficiency.
* **Service Quality & Audit Management:** Conduct regular site visits and internal hospitality audits to evaluate performance, ensuring audit observations are closed within agreed timelines.
* **Financial & Cost Management:** Prepare and monitor hospitality budgets, identify operational savings, and drive cost-optimization initiatives without compromising the customer experience.
* **Procurement & Vendor Management:** Oversee Purchase Order (PO) creation, approvals, and tracking; onboard and evaluate third-party vendors, and negotiate commercial agreements.
* **Governance & Compliance:** Strengthen governance mechanisms through process reviews and ensure compliance with corporate policies and statutory requirements.
* **Team Leadership & Capability Building:** Lead, coach, and mentor distributed hospitality teams to build a high-performance culture, establish KPIs, and manage individual development plans.
### Candidate Profile
* **Experience:** 12 years of professional experience in Operations within the Real Estate or Hospitality industry.
* **Stability:** A proven track record of stability; candidates with frequent job jumps will not be considered.
* **Education:** Post Graduate / Master's degree is mandatory.
* **Skills:** Exceptional communication skills, strong leadership qualities, and excellent team management capabilities.
Work Location: In person
