Client Servicing ExecutiveJob Summary
Proactive In & Out Advertising Pvt. Ltd. is looking for an experienced and client-focused Client Servicing Executive to manage client relationships after onboarding and ensure the smooth delivery of campaigns and projects.
The ideal candidate should have 5–7 years of experience in Client Servicing, Account Management, Advertising, Media, OOH, or a related industry, with excellent communication, coordination, presentation, and relationship management skills. The candidate should be confident in handling client requirements, feedback, deliverables, timelines, and working closely with internal teams to ensure successful project execution.
Key Responsibilities
- Act as the primary point of contact for clients after onboarding and build strong, professional, and long-term client relationships.
- Understand client briefs, requirements, expectations, timelines, and deliverables and communicate them clearly to the respective internal teams.
- Coordinate with Creative, Digital, Sales, Operations, and other internal teams to ensure timely and accurate completion of client deliverables.
- Prepare and manage client presentations, campaign decks, proposals, status updates, reports, and other required PowerPoint deliverables.
- Conduct regular client calls and meetings, provide project updates, collect feedback, and ensure timely closure of action items.
- Manage client feedback and revisions by coordinating with internal teams and ensuring requirements are implemented accurately.
- Track campaign timelines, deliverables, approvals, pending actions, and dependencies to ensure smooth project execution.
- Proactively identify potential client concerns and coordinate with relevant teams to resolve issues effectively and promptly.
- Maintain clear and organised documentation of client communication, briefs, approvals, deliverables, and project status.
- Identify opportunities for upselling and additional business by understanding client requirements and recommending relevant Proactive solutions.
- Ensure a high standard of client servicing throughout the campaign and project lifecycle.
- Build client trust through professional communication, responsiveness, ownership, timely follow-ups, and effective problem-solving.
- Manage multiple clients, projects, deadlines, and deliverables simultaneously while maintaining quality and accuracy.
Requirements
- Bachelor's degree in Marketing, Mass Communication, Business Administration, or a related field.
- 5–7 years of experience in Client Servicing, Account Management, Advertising, Media, OOH, or a related industry.
- Excellent verbal and written communication skills with strong client-facing confidence.
- Strong presentation and PowerPoint skills, with the ability to create clear, professional, and client-ready presentations.
- Excellent coordination, follow-up, organisation, and deadline management skills.
- Ability to understand client briefs and translate requirements into clear and actionable internal tasks.
- Strong relationship management and problem-solving abilities.
- Ability to manage multiple clients, projects, and deliverables simultaneously.
- Strong attention to detail and ability to take ownership of assigned projects.
- Professional, responsive, proactive, and service-oriented approach.
- Good working knowledge of MS Office, particularly PowerPoint, Excel, and Word.
Employment Details
Job Type: Full-time
Experience: 5–7 years
Industry: Advertising / Media / OOH Advertising
Department: Client Servicing / Account Management
Location: Mumbai
Pay: ₹25,000.00 - ₹50,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
