- Assist the Front Office Manager in managing daily operations.
- Supervise Front Office Executives, receptionists, and other front-office staff.
- Ensure smooth and efficient check-in and check-out.
- Handle guest complaints, requests, and special requirements.
- Coordinate with Housekeeping regarding room status and room readiness.
- Monitor reservations, room assignments, and room availability.
- Check guest bills, payments, and cash transactions.
- Handle VIP guests, groups, and special occasions.
- Prepare staff duty rosters and shift schedules when required.
- Train, guide, and motivate front-office employees.
- Ensure staff follow hotel SOPs and service standards.
- Coordinate with Housekeeping, F&B, Engineering, Security, and Sales.
- Monitor guest satisfaction and resolve operational issues.
- Prepare and verify daily reports and front-office records.
- Take charge of the Front Office Department in the absence of the Front Office Manager.
- Assist management in improving occupancy, revenue, and overall guest experience.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Provident Fund
Work Location: In person
