Job Description – Customer Support Executive (B2C)
Position: Customer Support Executive (B2C)
Company: AVM Labs
Location: Coimbatore
Employment Type: Full-Time
Experience: Fresher / Up to 1 Year
About the Role
AVM Labs is looking for a customer-focused and enthusiastic Customer Support Executive (B2C) to provide exceptional support to customers across GCC regions. The ideal candidate will handle customer inquiries, resolve concerns, coordinate with internal teams, and ensure a seamless customer experience while maintaining high service standards.
Key Responsibilities
- Handle customer inquiries through phone, email, chat, and other communication channels.
- Provide accurate information about AVM Labs' diagnostic services, test packages, appointments, and reports.
- Resolve customer complaints and concerns with professionalism and timely follow-ups.
- Coordinate with internal departments to ensure quick resolution of customer issues.
- Maintain excellent customer satisfaction by delivering prompt and quality support.
- Record all customer interactions, complaints, and follow-up activities accurately in the ERP/CRM system.
- Track pending customer requests and ensure timely closure.
- Assist customers with appointment scheduling, report-related queries, and service requests.
- Maintain confidentiality of customer information and follow company policies.
- Meet customer service quality standards and performance targets.
Required Qualifications
- Bachelor's Degree in Science, Biology, Biotechnology, Microbiology, Biochemistry, Life Sciences, or DMLT.
- Freshers or candidates with up to 1 year of experience in Customer Support, Customer Service, BPO, Call Centre, Healthcare Support, or Client Relationship Management.
- Experience in the healthcare or diagnostic industry will be an added advantage.
Required Skills
- Customer Service
- Customer Relationship Management
- Call Handling
- Email & Chat Support
- Complaint Resolution
- ERP/CRM Management
- MS Excel, Word & PowerPoint
- Professional Email Communication
- Active Listening
- Excellent Communication Skills
- Problem-Solving
- Time Management
- Multitasking
- Attention to Detail
- Teamwork
- Customer-Focused Approach
Preferred Candidate Profile
- Excellent verbal and written communication in English.
- Strong interpersonal and customer relationship skills.
- Ability to handle multiple customer interactions efficiently.
- Positive attitude with strong problem-solving abilities.
- Willingness to work in a fast-paced environment.
- Basic knowledge of diagnostic laboratory services will be an added advantage.
Why Join AVM Labs?
- Opportunity to work with a leading healthcare diagnostics organization.
- Exposure to GCC customer support operations.
- Professional learning and career growth.
- Supportive and collaborative work environment.
Pay: ₹225,000.00 - ₹250,000.00 per year
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
