Job Title: Technical Product Implementation Specialist
Location: Bangalore, India
Work Model: Hybrid
Work Timings: 1:30pm – 9:30pm IST
Entity Management Implementation and Data Conversion Specialist
We are seeking a customer focused and technically capable Implementation and Data Conversion Specialist to support the delivery of CSC’s Entity Management platform. This role is responsible for executing software implementations, data migrations, and system configurations while providing Tier 2 technical support for existing clients.
The position requires a flexible professional who can operate as either a Project Manager or Data Analyst depending on project size and complexity. Approximately two thirds of the role will be dedicated to implementation project work, while one third may be focused on Tier 2 technical support. This resource will provide primary coverage for APAC time zones.
The initial working hours for this role are 1:30pm – 9:30pm IST. Once fully trained and able to work independently these working hours will be changed to more closely align with APAC business hours (i.e., mornings through afternoons IST).
Key Responsibilities
Software Implementation and Project Delivery
- Lead or actively support Entity Management implementation projects, including system configuration, data conversion, and client coordination.
- Act as project lead or workstream owner on implementation projects, managing timelines, deliverables, risks, and stakeholder communications.
- Facilitate project kickoff meetings, requirements discussions, proof of concept reviews, and user acceptance testing coordination in alignment with the established implementation methodology.
- Monitor project milestones, dependencies, and risks, and proactively escalate issues that may impact scope, timeline, or data quality.
- Collaborate with internal teams including Data Conversion, Training, Support and Product to ensure successful project execution and client readiness.
Data Conversion and Analysis
- Review and analyze client provided data to assess completeness, structure, and quality prior to migration.
- Support data mapping, transformation, and validation activities to ensure accurate migration into the CSC Entity Management platform.
- Partner with clients to resolve data issues, clarify requirements, and validate migrated data during proof of concept and post migration user acceptance testing.
- Review migration validation outputs and support remediation activities to maintain high standards of data integrity.
Tier 2 Support and Client Enablement
- Provide Tier 2 support for Entity Management clients, investigating complex issues related to configuration, data, and system behavior.
- Serve as an escalation point for customer issues, maintaining ownership through resolution and ensuring a positive client experience.
- Communicate technical concepts and solutions clearly to users with varying levels of technical expertise.
- Contribute to internal knowledge sharing by documenting solutions, common issues, and best practices.
Service Excellence and Collaboration
- Demonstrate a strong customer service mindset by proactively identifying risks, needs, and opportunities to improve client outcomes.
- Communicate clearly and professionally across written, verbal, and virtual channels while representing organizational standards.
- Collaborate effectively with global teams, with a focus on supporting clients and stakeholders in APAC time zones.
Manage multiple priorities across concurrent projects and support responsibilities while maintaining attention to detail and quality.
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What technical skills, experience, and qualifications do you need?
- Strong technical aptitude with the ability to learn and configure enterprise software platforms.
- Experience in software implementation, data migration, project coordination, or systems analysis.
- Ability to operate effectively in both project management and hands on data analysis roles.
- Excellent communication and interpersonal skills with the ability to engage confidently with clients and internal stakeholders.
- High degree of initiative, accountability, and comfort working in dynamic and evolving environments.
Proven ability to manage competing priorities and meet deadlines across multiple workstreams.
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What We Value
- Service oriented mindset with a focus on client success.
- Proactive approach to problem solving and risk management.
- Adaptability and flexibility across roles, projects, and priorities.
- Collaborative working style that supports shared outcomes.
- Integrity and transparency in all client and internal interactions.
