About the Role
We are looking for an experienced and target-oriented Telecaller to handle residential construction enquiries, follow up with prospective customers, qualify leads, and schedule meetings/site visits with our sales and technical team.
The ideal candidate should understand the home construction customer journey and be comfortable speaking with homeowners about their requirements, budget, location, construction stage, and project expectations.
This is not a simple calling role. The candidate will be responsible for converting enquiries into qualified construction opportunities.
Key Responsibilities1. Lead Calling & Qualification
- Contact leads generated through Google, Meta, website, WhatsApp, referrals, and other marketing channels.
- Understand the customer's requirement for:
- New house construction
- Independent house
- Villa construction
- Residential building
- Renovation / extension
- Structural and civil works
- Qualify leads based on:
- Project location
- Plot size
- Built-up area
- Construction requirement
- Estimated budget
- Expected start date
- Current construction stage
- Decision-maker involvement
2. Follow-Up Management
- Conduct systematic follow-ups through phone calls and WhatsApp.
- Maintain a proper follow-up schedule for every lead.
- Reconnect with old and dormant enquiries.
- Ensure no qualified lead is missed.
- Track customer responses and next follow-up dates in CRM/lead management systems.
3. Appointment & Site Visit Generation
- Convert qualified leads into:
- Office meetings
- Site visits
- Architect consultations
- Construction consultations
- Estimation discussions
- Coordinate appointments between customers and the sales/technical team.
4. Customer Communication
- Clearly explain the company's construction services and process.
- Handle basic customer questions regarding:
- Construction packages
- Pricing structure
- Design & planning
- Construction timelines
- Quality standards
- Materials
- Project supervision
- Approvals and documentation
- Build trust and maintain a professional relationship with prospects.
5. Lead & CRM Management
- Update every call and lead status accurately.
- Maintain records of:
- New leads
- Contacted leads
- Qualified leads
- Follow-up leads
- Site visits
- Negotiation leads
- Won/lost leads
- Prepare daily and weekly calling reports.
6. Sales Coordination
- Work closely with the Sales, Architect, Estimation, and Project teams.
- Provide complete customer information before meetings/site visits.
- Follow up after meetings and site visits to move the customer toward the next stage.
Candidate RequirementsMust Have
- 2–5 years of telecalling / inside sales experience.
- Excellent communication skills in Tamil and English.
- Confident and persuasive telephone communication.
- Strong follow-up discipline.
- Ability to handle customer objections professionally.
- Good listening and questioning skills.
- Basic knowledge of MS Excel / Google Sheets / CRM.
- Comfortable working with monthly targets.
Preferred Experience
Candidates from the following industries are preferred:
- Residential Construction
- Real Estate
- Architecture & Design
- Interior Design
- Building Materials
- Home Improvement
- Construction Consultancy
- Property Development
Important Skills
- Lead qualification
- Tele-sales
- Customer relationship management
- Follow-up management
- Appointment setting
- Objection handling
- Negotiation support
- WhatsApp communication
- CRM management
- Target achievement
- Customer relationship building
Key Performance Indicators (KPIs)
The candidate will be evaluated based on:
- Number of leads contacted
- Contact rate
- Qualified leads generated
- Follow-up completion rate
- Appointments generated
- Site visits scheduled
- Lead-to-appointment conversion
- Appointment-to-site-visit conversion
- Site-visit-to-proposal conversion
- Overall contribution to sales conversion
Ideal Candidate Profile
We are looking for someone who is:
Confident + Professional + Persistent + Customer-Focused + Target-Oriented
The ideal candidate should not simply make calls. They should be able to understand a homeowner's requirement, build trust, qualify the opportunity, and move the customer to the next stage of the sales process.
Additional Advantage
Experience handling residential construction leads in Chennai and surrounding areas will be an advantage.
Knowledge of local areas such as Porur, Poonamallee, Vanagaram, Kundrathur, Tambaram, Vandalur, Pallavaram, Avadi, Mogappair, and nearby areas will be an added advantage.
Pay: ₹15,000.00 - ₹40,000.00 per month
Work Location: In person
